Sithembiso Sithole Email & Phone Number

Johannesburg, GP, ZA

Randburg, Gauteng, South Africa

Johannesburg Area, South Africa

Johannesburg Area, South Africa

Manage, coach, support and lead the team towards achieving departmental targets and objectives focusing on minimizing the roll rate of potential non-performing loans as per key performance indicators. Achieving goals in accordance with Regulatory Compliance whilst managing risk and reward, risk predictability and stakeholder management with the focus on.

Randburg

Assess inbound and outbound agents to identify if company and client standards are met. Send feedback to relevant team leaders with recommendations of improvement. Hold collaboration sessions with agents and team leaders. Report on changes regarding scripts for different campaigns. Prepare weekly feedback for Senior management with regards to findings on.

Randburg

Update daily productivity and daily figures. Evaluate agents’ service levels and sign on duration daily. Handling queries negotiate with difficult customers. Train agents on new strategies i.e. how to handle and collect on arrear accounts. Check agents Key Performance Areas and work on them on a three months term to improve collections results of an.

Midrand

To supervise and coach collection agents to collect on delinquent accounts in a cost effective manner. Assist with queries. Motivate and coach staff on a daily basis. Motivation and Developmental needs of the Call Centre Agents. Decision making i.e. applying an action plan on underperforming staff. Investigate matters arising pertaining campaigns being.

Randburg

Update daily productivity and daily figures. Evaluate agents’ service levels and sign on duration daily. Assess and coach agents on a weekly basis. Submit all assessments and daily performance i.e. daily target figures to management. Handling queries negotiate with difficult customers. Train agents on new strategies i.e. how to handle and collect on arrear.

Bryanston

To manage the teams performance, and to ensure that their teams benchmarks are achieved. To provide weekly and monthly stats regarding call stats within the team. Key Responsibilities and Accountabilities: Management of team assigned:Ensuring all benchmarks are achieved. Ensuring all duties are maintained, in order that there is no backlogs with new.

Bryanston

Attend to 3rd tier incoming calls from DHA offices and providing a solution. Respond to logged 3rd tier calls from Gijima AST via Heat and provide resolution. Handle emails from the support mailbox and refer via heat to Development team for resolution. Investigate queries using SQL. Run SQL to check if day ends were properly done buy Department of Home.

Bryanston

New Product / Service Training. Continual on the Job training and Classroom training. Train New Employees with all the relevant products and services such as E@syfile applications, how to register and do taxes online. Oversee required refresher training for Call Centre Agents and stake holders on all products. Occasionally do SARS Training. Weekly liaison.

Bryanston

Attend to incoming calls from e-filing users. Assist in responding to e-mails from e-filing users. Assist clients in registering their companies and processing their tax forms and payments. Conduct user satisfaction surveys. Receive log, assign requests for support in accordance with company SLA. Following agreed procedures, respond to requests for.

Johannesburg Area, South Africa

Contact Centre Operator: Capture insurance claims and cash jobs on Digicall processing system. Obtain authorisation from insurance companies such as Santam, Hollard and Mutual and Federal. Despatch all jobs to correct fitment centres. Update vehicle inspection certificate for insurance purposes. Deal with customer queries and complaints regarding PG glass.

Johannesburg Area, South Africa

Update daily productivity and daily figures. Evaluate agents’ service levels and sign on duration daily. Assess and coach agents on a weekly basis. Submit all assessments and daily performance i.e. daily target figures to management. Handling queries negotiate with difficult customers. Train agents on new financial services products and new strategies i.e..

Johannesburg Area, South Africa

Rehabilitate delinquent accounts of customers thereby minimizing bad debt and maximizing profit. Book value of R1.2 million a month. To achieve set rand value target by applying collection strategy on arrear accounts. Making payment arrangements with clients. Setting debit order arrangements and online payments for clients. Trace no contact accounts using.