Sithu Win Email & Phone Number

Singapore

* Provide functional and technical support to global users for company hosted Transportation Management and Order Management Solutions* Monitor applications and servers performance from Asia Pacific region and resolve / escalate the issues as needed* Performed testing, simulation and escalation of user reported problems to Product Management / Development team* Involved in new projects setup / partners on-boarding* Introduced support FAQs for assigned web applications in Knowledge sharing portal* Involved in weekly and monthly system maintenance activities as needed* Provide User Training for assigned applications

Singapore

* Provide functional support for company hosted Quote / Purchase orders processing portal* Perform Users Training and Documentation* Perform User Management and New Buyers setup / on-boarding* Testing new functionalities in QA environment* Prepare system usage report of Apac region users for management reporting

Singapore

* Attend and provide solution for customer support tickets in Salesforces* Handling of system alerts tickets for customers messages (EDI, XML, IDoc) failures* Performed daily reconciliation reports handling * Installation / Trouble shooting of clients' certificate for message exchange* Conduct knowledge sharing to colleagues and new comers

Singapore

* Provided functional support for Freight Management Solutions * Performed as point of contact of National Support Center to co-ordinate and report new software related issues and feedback to Development team from HQ Germany* Performed Freight system maintenance and data purging for better system performance and stability * Testing, Simulation and Escalation of user reported problems to Regional Support team* Performed User Training

Singapore

* Monitor stocks level and issue PO to suppliers as per forecast given by customer to avoid stock out situation.* Manage and co-ordinate with customer service support representatives and warehouse coordinators for day to day order management activities.* Manage customer sales orders and arranged daily movements of Global Logistics shipments.* Gather feedback from ground staffs and involved in brain-storm sessions with management team to propose necessary changes to IT department for system enhancement to get higher productivity* Involved in daily, monthly shipment data and KPI reporting for internal and external stake holders

Higher Diploma In Supply Chain Management

Bcsc, Computer Science