Siti Mutmainah Email and Phone Number

- Handling whatsapp, email, reseller, all e commerce platfrom & instagram direct message- Resolve; complaints, orders, errors, cancellations and other quiries- Updating invoice, retur, and refund customers- Check bank mutation and update payment - Manage Reseller- PIC Campaign Marketplace & Activation (Tokopedia, Shopee, Lazada, BukaLapak, Blibli)- Upload, maintain, update stock & set up campaign through website all e-commerce channel- Follow Up Customer- Analyzing & monitoring daily stock and sales - Filling document

- Maintaining a positive, empathetic, and professional attitide toward customers at all times- Communicating with customers throught various channel (Email, WA, Shopee, Blibli, Bukalapak, Tokopedia, Lazada)- Processing orders, forms, applications, transactions, comments, and complaints- Providing feedback on the effieciency of the customer service process- Ensure customer satisfaction and provide professional customer support- Upload, managing & executing promotional campaigns on website and e-commerce- Creating daily, weekly & monthly report

- Upload new product in marketplace- Customer service (Chatting all ecommerce, complaints, orders, erros, cancellations)- Update price & stock product all ecommerce- Preparing product content (Product review in video, feeds shopee, live streaming)- Edithing photo & video- Make a promo schedule for the marketplace every month- Perform the stock taking process according to the specified schedule