Siti Aisah Seth Email & Phone Number

Kulai, Johore, Malaysia

- Process global sales order via emails and phones- Maintain customer records in ERP system meticulously- Identify customers’ needs and develop value propositions to meet their needs- Cooperate and collaborate with colleagues, cross-functionally whom support the sales process- Provide appropriate reports and management updates- Resolving customer tasks and quality issues, return delivery process, provide recommendations and solutions in a timely manner.- Work outside normal business hours with customers in different time zones- Liaise with local and overseas customers for product quotation, information, and shipping- Familiar with shipping terms (incoterms) e.g. DAP, DDP, Ex-Work.- Knowledge in ERP, Microsoft Dynamics Navision

Kulai, Johore, Malaysia

- Ensure sales orders from customers are promptly processed and play an integral role in the coordination process with internal departments, keeping customers updated on the delivery status.- Engaged in CS activities, CSR / Billing Clerk.- Liaise with production on datelines to fulfill customers requirement.- Attend to customer inquiries politely and professionally.- Plan, prepare and devise work schedule, according to budgets and workloads. EX: AR closing date, customer's request is beyond profit and etc.- Ensure timely updates of customer databases and files/correspondences are properly maintained.- Communicates with other departments and management to resolve problems and expedite work. EX : Production / Purchasing / Finance Department.- Device and implements ways to enhance process workflow & customer experienced.- Maintain and efficient processing system within the territory/sales team.- Costing calculation and prepare quotation to the customer.

Johor, Malaysia

- Coordinate sales team by managing schedules, filing important documents and communicating relevant information.- Respond to complaints from customers and give after-sales support when requested.- Handle the processing of all orders with accuracy and timeliness.- Inform clients of unforeseen delays or problems.- Monitor the team’s progress, identify shortcomings and propose improvements.

Plentong, Johore, Malaysia

- Answer and direct phone calls.- Organize and schedule appointments.- Write and distribute email, correspondence memos, letters, faxes and forms.- Develop and maintain a filing system.- Submit and reconcile expense reports.- Act as the point of contact for internal and external clients.- Take the design “brief” to record requirements and clients needs.- Amend final designs to clients comments and gain full approval.