Siti Kamilah Email & Phone Number

East Kalimantan, Indonesia

Balikpapan, East Kalimantan, Indonesia

• Enabled annual plan and schedule for technician on site. Determine and manage the technician have not schedule clashed for offsite period. Provide monthly schedule that have been break down by annual schedule to all.
• Managed team in Admin Operational department to completed the KPI by monitoring daily team’s performance and routine work as well. Actively Bridging the multiple department to solve the problem and discuss… Show more
• Managed team in Admin Operational department to completed the KPI by monitoring daily team’s performance and routine work as well. Actively Bridging the multiple department to solve the problem and discuss site issues
• Supervised team to communicate with customer and solve the customer’s problem
• Ensured the technician send the format of daily job plan and job result to group
• Executed budgeting the operational accommodation. The accommodation involved technician’s requirement such as transportation and meal during the duty.

Balikpapan, Kalimantan Timur, Indonesia

• Enabled daily schedule and plan for technician’s agenda to do several job such as installation, maintenance and dismantle (IMD). Monitoring the progress and ensure the duty works effectively.
• Ensure and monitoring work order for operational department running as well from the first issued to completed. Proven by job report that made by technician
• Guided technician’s mission outside city and monitoring technician’s work and also ensure the technician achieve the duty… Show more
• Guided technician’s mission outside city and monitoring technician’s work and also ensure the technician achieve the duty target proven by Job Report
• Arranged the Job report into the company’s system as soon as possible
• Informed customer service handling by answer the call and welcome walk-in customers.

Balikpapan, Kalimantan Timur, Indonesia

• Performed customer service handling by answer the call and welcome walk-in customers. Give the solution for customer’s requisite and advise the product suit on their inquiries.
• Executed the customer complain by listen and give the solution. Disscuss with team to solve the complain
• Provided the quotations for customer’s inquiries. It is conform and adjust with customer’s need by similar size and purpose even if had different brand. Follow up the process to customer… Show more
• Provided the quotations for customer’s inquiries. It is conform and adjust with customer’s need by similar size and purpose even if had different brand. Follow up the process to customer deals.
• Initiated requisite to join the tender that held by customer. Ensure the document & parts suit on customer’s inquires
• Performed monitoring customer’contract. Remind and ensure customer’s annual usage suit on agreement

Balikpapan Selatan, East Kalimantan, Indonesia

• Provided the invoice for customer payment. Ensure the item and service suit on maintenance package by communicate with Service Advisor and warehouse staff.
• Managed warranty and create unpaid invoice to customer. Submit the warranty part and data to Head Office in order to get summary payment from main dealer and customer are not required to pay the warranty part.
• Received the customer payment at cashier counter. It is involved cash or debit/credit in EDC Machine and… Show more
• Received the customer payment at cashier counter. It is involved cash or debit/credit in EDC Machine and QRIS.
• Informed customer the schedule of next service. Advise customer to get replacement part.
• Arranged weekly and monthly report of service revenue and send the report to Head Office.

East Kalimantan, Indonesia

• Performed handling import order. Controlling the shipment start from the purchase order, payment to the exporter, complement the documents of import, managing the custom affair such as tax payment and import.
• Executed the procedure and process of appeals to custom in case the goods of import considered get tax underpayment assessment letter. Collaborate with forwarder and lawyer… Show more
• Executed the procedure and process of appeals to custom in case the goods of import considered get tax underpayment assessment letter. Collaborate with forwarder and lawyer to solve the appeals.
• Arranged the schedule of the goods distribution to various customer by creating a work order to vendor expedition. Manage the goods logistic received by customer safely and suit on SOP.
• Measured the budget for delivery cost. Ensure the capacity of the goods suit on specific vehicles.
• Initiated negotiation with vendor expedition in order to get best price and on budget.