•Handled over 100 customer complaints daily with effective communication to ensure a high level of customer satisfaction and quick resolution of issues.•Improve shop reputation by increasing chat performance on the Shopee e-commerce platform by 5%.•Responsible for communications management and building strong relationships with influencers, resulting in successful collaborations on marketing campaigns.

• Is a professional who successfully manages sales administration, delivery of goods and store finances.• Record sales, compiledaily reports, and create organizedsystems.• Carrying out stock taking for 10,000 items, and contributing to increasing sales turnover.• Provided efficient service by handling more than 50 chats on various marketplace platforms.

• Became a team leader in the sales department, and succeeded in increasing sales through live streaming, with an average of around 50 orders per day.• Responsible for recording daily sales as part of daily duties.• Provide friendly and professional customer service, as well as provide product-related information.

• Increase service efficiency by handling chats via WhatsApp, which generates sales of around 900 pcs per month. • Enteringsales data, processing incoming orders, and sending packagesto consumers safely.• Serve customers well, and resolve customer complaints if necessary.