Provided various technical support services for the internal company software web applications, including problem analysis and resolution.Developed and performed complex and sophisticated system analyses to assist with the management of application systems, hardware, system functional specifications, and the custom development of internal tools.Write and maintain SQL Server DB stored procedures Utilized SQL to pull complex data from SQL Server backend systems.Developed and maintained reports utilizing Power BI for several internally developed applications and JDEDeveloped and maintained SSIS (ETL) packages that transferred/copied data from the main storage database to a reporting data mart Involved in Designing, Implementation, and Testing for newly designed databasesMaintained close collaboration with vendors to ensure timely support whenever necessary.Made effective and much-appreciated suggestions for changes in the system applications and gave expert advice as to proper operation.Trained end-users by means of verbal personal instruction.Performed User Acceptance Testing (UAT) and production validations for new system implementations and deployments.

Performed administration, maintenance, installation, design/re-design, development, and troubleshooting functions relating to business applications and network and/or stand-alone support.Effectively and efficiently assist on administered a multi-million dollar Windows 2000/2003-based Active Directory domain with approximately 200 workstations and 7 servers, including Oracle, MS Exchange Server, DHCP, WINS, multiple clustered servers, intranet portal, and public website.Lead developer for in-house software development projects provides a modification to existing software and is able to recommend enhancements where necessary to meet business and user requirements.Participated in requirement analysis, design, and comprehensive build of Crystal Reports against the Oracle & MySQL database for various reports which included using various analytical and reporting tools, participated in database development, query languages & Database, and spreadsheet tools.Work with the ERP team to assist in the implementation of the ERP project. Participate in documentation, presentation, and training of users. Responsible for installing and supporting network, software, and applications on PC and Server. Handle the tasks of providing Level 1, 2, and 3 technical support to resolve day-to-day network, computer, and peripheral equipment issues for production and test environments.

Served as a creative lead designer/copywriter/editor for public presentations, brochures, web promotion, and marketing materials.Provided information resources to the public initial point of contact for the visitors and answered telephones and directed callers.Managed students and supported the student welfare center's information systems and infrastructure.Appointed with a job description as an Information Officer to document every activity and major event of the university.Prepared programs and events from planning to completion including news conferences and a variety of marketing projects and used organization skills to assist in the coordination of programs and events hosted by the universityStrong technical experience and skills in communication and human relations.

Provided various technical support services for the internal company software and web applications, including problem analysis and resolution.Developed user interface using HTML, CSS, and JavaScript.Expertise in using relational databases like MS Access and MySQL.Developed an application to centralize the database for the e-learning module with information management.Prepared detailed designs for the given requirements and was involved in gathering the requirements from the scratch.Participated in administrative project planning sessions with faculty team members.