Technical Support, Service Operation Center (Service) Network Division
Current• Experienced under service management for End to End Network ( 3G, LTE, 5G) , Trouble ticket handling, KPI management, SLA, Performance Analysis, Service monitoring, and Performance report.• Ensure all mobile and enterprise services offered over the networks meet a predefined service quality level for an optimal subscriber experience.• Responsible to monitor the network NE for alarms to avoid impact on the network performance.• Monitor performance degradation and escalate to the relevant department and ensure the issue is resolved by SLA.• Liaise with internal and external parties related to network troubleshooting matters.• Prepare daily report for all performance degradation, follow-up issue and outages.• Provide first level of troubleshooting for RSSI, NI and packet loss.• Maintain a good relationship with internal(colleagues/higher management/second level) and external party (OLO,MVNO)
