Siti Syahirah Ibrahim
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Siti Syahirah Ibrahim Email & Phone Number

Technical Support, Service Operation Center (Service) at Umobile at U Mobile
Location: Shah Alam, Selangor, Malaysia 2 work roles 1 school
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Current company
U Mobile
Role
Technical Support, Service Operation Center (Service) at Umobile
Location
Shah Alam, Selangor, Malaysia
Company size
915 employees

Who is Siti Syahirah Ibrahim? Overview

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Quick answer

Siti Syahirah Ibrahim is listed as Technical Support, Service Operation Center (Service) at Umobile at U Mobile, a company with 915 employees, based in Shah Alam, Selangor, Malaysia. AeroLeads shows a matched LinkedIn profile for Siti Syahirah Ibrahim.

Siti Syahirah Ibrahim previously worked as Technical Support, Service Operation Center (Service) Network Division at U Mobile and Support Desk at Rank Alpha Technologies Sdn Bhd. Siti Syahirah Ibrahim holds Diploma In Electronic Engineering from Politeknik Sultan Idris Shah - Sabak Bernam.

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Email format at U Mobile

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U Mobile

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Profile bio

About Siti Syahirah Ibrahim

Experienced under service management for End to End Network (2G, 3G, LTE, 5G) , Trouble ticket handling, KPI management, SLA, Performance Analysis, Service monitoring, and Performance report.Eager to learn, fast learner, hard-working and driven individual who isn't afraid to face a challenge.

Current workplace

Siti Syahirah Ibrahim's current company

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U Mobile
U Mobile
Technical Support, Service Operation Center (Service) at Umobile
kuala lumpur, kuala lumpur, malaysia
Website
u.com.my
Employees
915
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2 roles

Siti Syahirah Ibrahim work experience

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Technical Support, Service Operation Center (Service) Network Division

Current
U Mobile

Selangor, Malaysia

  • Experienced under service management for End to End Network ( 3G, LTE, 5G), Trouble ticket handling, KPI management, SLA, Performance Analysis, Service monitoring, and Performance report.
  • Ensure all mobile and enterprise services offered over the networks meet a predefined service quality level for an optimal subscriber experience.
  • Responsible to monitor the network NE for alarms to avoid impact on the network performance.
  • Monitor performance degradation and escalate to the relevant department and ensure the issue is resolved by SLA.
  • Liaise with internal and external parties related to network troubleshooting matters.
  • Prepare daily report for all performance degradation, follow-up issue and outages.
Jul 2012 - Present

Support Desk

Rank Alpha Technologies Sdn Bhd

Puchong, Selangor, Malaysia

  • Provide technical assistance and support forincoming queries and issues related to softwareand hardware.
  • Respond to email massage and phone call forcustomer seeking help
  • Identify, analyze and solve problem related totechnical issue.
  • Troubleshooting system and network problemsand diagnosing and solving software faults
  • Rapidly establishing a good working relationshipwith customer.
Jan 2012 - Jun 2012
Team & coworkers

Colleagues at U Mobile

Other employees you can reach at u.com.my. View company contacts for 915 employees →

CL Chaihin Lean Chaihin Lean Colleague at U MobileGreater Johor Bahru, Malaysia View → GE Gv Elaggo Gv Elaggo Colleague at U MobileRawang, Selangor, Malaysia, Malaysia View → MF Mohd Firdaus Mohd Firdaus Colleague at U MobileMalaysia, Malaysia View → AF Arif Farhan Abd Kadir Arif Farhan Abd Kadir Colleague at U MobileKuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia View → CW Chua Wei Xuan Chua Wei Xuan Colleague at U MobileKota Tinggi, Johore, Malaysia, Malaysia View → AA Adzhamsyah Abdul Hamid Adzhamsyah Abdul Hamid Colleague at U MobilePuncak Alam, Selangor, Malaysia, Malaysia View → AT Azitah Taha Azitah Taha Colleague at U MobileKuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia View → JY Jackky Yeoh Jackky Yeoh Colleague at U MobileIpoh, Perak, Malaysia, Malaysia View → SB Saiful Bahri Shafie Saiful Bahri Shafie Colleague at U MobileFederal Territory Of Kuala Lumpur, Malaysia, Malaysia View → IN Izwan Nazrif Mukhsin Izwan Nazrif Mukhsin Colleague at U MobileShah Alam, Selangor, Malaysia, Malaysia View →
1 education record

Siti Syahirah Ibrahim education

  • Politeknik Sultan Idris Shah - Sabak Bernam
    Politeknik Sultan Idris Shah - Sabak Bernam
    Diploma In Electronic Engineering
FAQ

Frequently asked questions about Siti Syahirah Ibrahim

Quick answers generated from the profile data available on this page.

What company does Siti Syahirah Ibrahim work for?

Siti Syahirah Ibrahim works for U Mobile.

What is Siti Syahirah Ibrahim's role at U Mobile?

Siti Syahirah Ibrahim is listed as Technical Support, Service Operation Center (Service) at Umobile at U Mobile.

Where is Siti Syahirah Ibrahim based?

Siti Syahirah Ibrahim is based in Shah Alam, Selangor, Malaysia while working with U Mobile.

What companies has Siti Syahirah Ibrahim worked for?

Siti Syahirah Ibrahim has worked for U Mobile and Rank Alpha Technologies Sdn Bhd.

Who are Siti Syahirah Ibrahim's colleagues at U Mobile?

Siti Syahirah Ibrahim's colleagues at U Mobile include Chaihin Lean, Gv Elaggo, Mohd Firdaus, Arif Farhan Abd Kadir, and Chua Wei Xuan.

How can I contact Siti Syahirah Ibrahim?

You can use AeroLeads to view verified contact signals for Siti Syahirah Ibrahim at U Mobile, including work email, phone, and LinkedIn data when available.

What schools did Siti Syahirah Ibrahim attend?

Siti Syahirah Ibrahim holds Diploma In Electronic Engineering from Politeknik Sultan Idris Shah - Sabak Bernam.

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