Customer Experience Specialist
Current- Successfully Managing VIP orders as Projects -Handle all Project Management and Stakeholder Management: Delivered 5* experience on VIP projects for customers like Real Madrid and Hilton America with tight deadlines.-Supporting clients with their inquiries (email/phone/web)- Order Management- Sales Support- Delivery Management- Manage customer issues and provide resolution- Closely worked with the Business Intelligence team to find inefficiencies in the system and process: Directly involved in building and implementing 5+ new reports and processes.