Sitthinon Maokamnerd Email & Phone Number

Bangkok Metropolitan Area, Thailand

Managing IT Service Operation in a part of IT Infrastructure

Bangkok Metropolitan Area, Thailand

• Supervising for implementation IT Infrastructure project and solution design following business requirement• Proactively perform operational management of the IT Infrastructure operation• Initiate Incident Management process for IT Department based on ITIL framework• Plan, design, and manage the deployment of highly available IT infrastructure • Supporting and manage business project in a part of IT Infrastructure operation• Documenting, tracking, and monitoring incidents and problem to ensure resolution in a timely manner. Identifies, researches, and resolves complex technical problems. Creates and manages escalation procedures and ensures service levels are maintained• Manages data center operation, monitoring and preventive maintenance

Bangkok Metropolitan Area, Thailand

• Initiate standard operation procedure and change request process for IT Infrastructure• Plan, design, and manage the deployment of highly available IT infrastructure including networks, servers, storage• Supervising for implementation IT Infrastructure project (e.g. Implementation network for new office, Upgrade Core Switch, Network Monitoring Tool)• Manages day to day enterprise network operation and provide 2nd level support on incidents and problem to ensure incidents and problem are identifies and resolved in a timely manner• Manages and review report of IT infrastructure resource and capacity and report to CIO

Bangkok Metropolitan Area, Thailand

• Initiate and manages the day to day of IT operation procedure and maintenance process• Preparing budget for IT operation and IT infrastructure asset management• Manages IT Infrastructure project and coordinate with global ITS team to deliver project• Proactively perform operational management of the IT Infrastructure including servers, network• Supervising for implementation new technology for IT Infrastructure project (e.g. Office 365, Websense Cloud Security)• Plan, design, and manage the deployment of highly available IT infrastructure and associated support services including networks, servers, storage and telecommunication• Ensure that incidents and problem are identifies and resolved within the timeframe of the SLA• Manages and control change requests, incident and problem with global ITS team• Manages backups system (Veeam & Backup Exec) ,active directory accounts, DNS, DHCP • Review and reconcile monthly for preventive maintenance, incidents, changes, problems and report to ITS group manager• Provide 3rd level for technical support on tickets escalated and resolution complex technical problem• Automating preventive maintenance task and update policy/procedure if needed• Manages updates for Microsoft Windows and computer management system(Kace)

Bangkok

• Initiate and manages standard operation procedure of IT infrastructure process• Coordinating with compliance and audit for comply policy of IT infrastructure with IT governance• Creating template for maintenance agreement from supplier to comply with IT policy• Plans and assist in the professional technical development of IT project, Suggest and assist project team for IT infrastructure design.• Supervising for implementation network management tool• To improve incident and change management process of IT• Manages, Monitor, Maintain and optimize enterprise network infrastructure with almost 100 branches• Expertise in implement new technology for cooperate• Manages network operation and finding new technology for improve IT infrastructure process and performance• Operating & monitoring network devices (CISCO, Juniper, Checkpoint, IronPort, Websense Tripping point IPS and F5)• Supporting network operation on banking systems (Such as ICAS, IB, ATM Pool, Branch ATM, WDS ATM, KCIM, Bahtnet, BDS, Video Conference, DRC Network, etc.) • Manages MA contract of network devices

Bangkok Metropolitan Area, Thailand

• Supporting global IT for Implement Service now following ITIL process• Manages and Supporting network operation in production line (Cisco, Nortel) • Supporting project in a part of IT infrastructure in production.• Configuration, installation and troubleshooting network devices (Cisco, Nortel).

Bangkok Metropolitan Area, Thailand

• Manages, Maintenance and Support IT Infrastructure on Head Office.• Supervise for implement new technology for coporate• Prepare budget and purchasing IT asset for HQ