 Managing Training & Transactional Quality function for internal and lending partners  Building class room and self-learning training modules Planning & Managing New hired training batches  Responsible for excellent training delivery with 90% training throughput  BQ management-Identifying the training Need, analyzing the inputs and conducting the refresher  Measuring the efficacy by doing pre & post refresher comparison on the performance  Managing a team of Quality analysts – Assigning the deliverables, performance tracked and developed  Responsible for conducting the process audits as per the defined guideline and being compliant to feedback adherence  Enhance the Quality performance and implement quality SOPs  Identifying the process and gaps and bridging the same with an appropriate plan of action  Identifying critical to quality, critical to customer and critical to business opportunities and implementing corrective and preventive actions  Providing the business intelligence based on the data analysis through regular audits thus suggesting the process change for continuous improvement.  Nurturing & building a strong team to get the high performance from each individual  Team performance management – conducting the periodic appraisals

 Managing Training & Transactional Quality function for a fintech Aggregator services account  Planning & Managing New hired training batches  Responsible for excellent training delivery with 90% training throughput  Identifying the training Need, analyzing the inputs and conducting the refresher  Measuring the efficacy by doing pre & post refresher comparison on the performance  Managing a team of Quality analysts – Assigning the deliverables, performance tracked and developed  Responsible for conducting the process audits as per the defined guideline and being compliant to feedback adherence  Enhance the Quality performance and implement quality SOPs  Identifying the process and gaps and bridging the same with an appropriate plan of action  Identifying critical to quality, critical to customer and critical to business opportunities and implementing corrective and preventive actions  Providing the business intelligence based on the data analysis through regular audits thus suggesting the process change for continuous improvement.  Nurturing & building a strong team to get the high performance from each individual  Team performance management – conducting the periodic appraisals

 Managing Training & Transactional Quality function for a fintech Aggregator services account  Planning & Managing New hired training batches  Responsible for excellent training delivery with 90% training throughput  Identifying the training Need, analyzing the inputs and conducting the refresher  Measuring the efficacy by doing pre & post refresher comparison on the performance  Managing a team of Quality analysts – Assigning the deliverables, performance tracked and developed  Responsible for conducting the process audits as per the defined guideline and being compliant to feedback adherence  Enhance the Quality performance and implement quality SOPs  Identifying the process and gaps and bridging the same with an appropriate plan of action  Identifying critical to quality, critical to customer and critical to business opportunities and implementing corrective and preventive actions  Providing the business intelligence based on the data analysis through regular audits thus suggesting the process change for continuous improvement.  Nurturing & building a strong team to get the high performance from each individual  Team performance management – conducting the periodic appraisals

Handling a QA team who are responsible of handling transactional quality audit and feedback. Managed CSAT performance and driven for achieving the desired target. Responsible for team management, performance improvement, stakeholder management, client management, process improvement.