Siva Govender

Siva Govender Email and Phone Number

Service Architect @ Altron Digital Business
Johannesburg, GP, ZA
Siva Govender's Location
City of Johannesburg, Gauteng, South Africa, South Africa
Siva Govender's Contact Details

Siva Govender personal email

n/a
About Siva Govender

I am a self-motivated person, independent, dependable, punctual and sociable. I constantly seek out new goals to accomplish in life. I’m always eager to learn new skills and consequently building a foundation for my future.Specialties: Project Manager

Siva Govender's Current Company Details
Altron Digital Business

Altron Digital Business

View
Service Architect
Johannesburg, GP, ZA
Website:
altron.com
Employees:
1753
Siva Govender Work Experience Details
  • Altron Digital Business
    Service Architect
    Altron Digital Business
    Johannesburg, Gp, Za
  • Altron Digital Business
    Service Architect
    Altron Digital Business Mar 2024 - Present
    Johannesburg Metropolitan Area
    Providing pre-sales technical support for the development and implementation of managed services at Altron Digital Business
  • Altron
    Business Service Catalogue Manager
    Altron Dec 2021 - Mar 2024
    South Africa
  • Siyaya Phambili Technology Solutions
    Service Desk Manager
    Siyaya Phambili Technology Solutions Aug 2021 - Dec 2021
    South Africa
  • Eoh
    New Business Development
    Eoh Nov 2020 - Aug 2021
    South Africa
    Heading up New Business Development for EOH
  • Eoh
    Project Manager
    Eoh Mar 2017 - Nov 2020
    Gauteng, South Africa
  • Eoh
    Operations Manager
    Eoh Feb 2015 - Nov 2017
    Pretoria Area, South Africa
  • Eoh
    Snr Desktop Support Engineer
    Eoh Jul 2009 - Nov 2015
  • Eoh
    Desktop Engineer
    Eoh Jul 2009 - Jun 2013
  • Bytes Technology Group
    Snr Desktop Engineer
    Bytes Technology Group Jun 2013 - Aug 2021
    Midrand
  • Siemens It Solutions And Services Pvt. Ltd.
    Desktop Engineer
    Siemens It Solutions And Services Pvt. Ltd. Jul 2009 - Jun 2013
    Siemens It Solutions Midrand
    Remote\telephonic assisting users Ensuring that my call are kept within SLA’sUpdating of notification boardsMeeting set targets for the day\week\monthResolving set targets for the day\week\monthEfficient and effective call logging and allocation of incoming calls.Assist engineers in meeting SLA requirements.Ensure that all calls are logged on Remedy as per processes.Complete ad hoc projects within the environment.Ensure all calls are logged and assigned within a specific time frame.Follow up with customers and ensure that the users are assisted (Call management Function).Follow appropriate escalation processes when necessary.Assist with peer quality assessments(voice call recordings)Assisting the quality manager with ad hoc tasks.Making sure work instructions and other handbooks are constantly up to date with new information. Monitoring of SLA’s and making sure calls do not breach.Assisting and advising team members.LAN, WAN Design and implementation Microsoft Exchange experience.Active Directory support Server, PC, Printer, LAN and WAN hardware installation and configuration Desktop OS (Windows XP, Windows Vista, Windows 7) installation and support Anti Virus and Anti Spam product Knowledge of TCP/IP Windows 2003/2008 Server experience Microsoft Office 2003/2007/2010 application installation and support First and Second line Desktop\Remote Desktop Support
  • Gentron
    Field Engineer
    Gentron Jan 2008 - Dec 2009
    Midrand
    I use to travel at 1000km a week between the companies support sites

Siva Govender Skills

Active Directory Windows Xp Technical Support Microsoft Exchange Windows 7 Operating Systems Remote Desktop Bmc Remedy Software Installation Service Desk Dhcp Antivirus A+ Certified Citrix Vpn Troubleshooting Windows Server Laptops Group Policy Printers Hardware Support Computer Hardware Workstations Citrix Metaframe Microsoft Office 2003 Landesk Blackberry Microsoft Office 2007 Systems Management Desktop Support Remote Support Windows Server 2003 Desktop Management Windows Xp Professional Remedy Printer Support

Siva Govender Education Details

  • Bedfordview High
    Bedfordview High
    It/Sc
  • Bedfordview High School
    Bedfordview High School

Frequently Asked Questions about Siva Govender

What company does Siva Govender work for?

Siva Govender works for Altron Digital Business

What is Siva Govender's role at the current company?

Siva Govender's current role is Service Architect.

What is Siva Govender's email address?

Siva Govender's email address is si****@****ens.com

What schools did Siva Govender attend?

Siva Govender attended Bedfordview High, Bedfordview High School.

What skills is Siva Govender known for?

Siva Govender has skills like Active Directory, Windows Xp, Technical Support, Microsoft Exchange, Windows 7, Operating Systems, Remote Desktop, Bmc Remedy, Software Installation, Service Desk, Dhcp, Antivirus.

Who are Siva Govender's colleagues?

Siva Govender's colleagues are Jeffrey Mathatho, Mondli Ncube, Ilze-Mari Kriek, Kate Mabuya, Donah Mabitsela, Tintswalo Chauke, Malyka Naicker.

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