Worked closely with cross-functional teams, including developers, designers, and QA engineers, to refine user stories and acceptance criteria, ensuring clear understanding and successful implementation.Conducted sprint planning sessions to break down user stories into actionable tasks, estimate effort, and define sprint goals, fostering transparency and collaboration within the team.Utilized Jira as the primary project management tool and collaborated closely with cross-functional teams to track tasks, user stories, and bugs throughout the software development lifecycle.Led Agile project management initiatives, facilitating sprint planning, daily stand-ups, and retrospectives to ensure timely and efficient project delivery.Created and maintained project boards, sprint backlogs in Jira to facilitate Agile project management processes.Conducted performance analysis using Agile principles, identifying key metrics and KPIs to track project progress and drive continuous improvement efforts.Utilized tools such as Miro and wireframes to visualize and communicate user interactions and system behaviors to stakeholders and cross-functional teams.

Gathering requirements from clients and effectively communicating them with the team ensuring successful and timely project delivery.Managing projects and monitoring performance.Testing the CRM to ensure that the software meets the business requirements and delivers a seamless experience to the end user.Conducting training sessions for clients on how to use a company’s products or services.Prioritizing initiatives based on business needs and requirements.Providing technical support to clients by answering questions about their account.Creating reports & Dashboards that summarize client activity within the CRM system.Analysing data to help company & clients make better decisions about customer retention, acquisition, and satisfaction.