 Successfully managed onboarding listings on Amazon, Walmart, and Home Depot, ensuring accurate and compelling product information, images, and pricing. Developed and executed comprehensive advertising strategies on Amazon, Walmart, and Home Depot platforms, resulting in increased product visibility and sales. Orchestrated successful product launches on Amazon, Walmart, and Home Depot, including market research, inventory planning, and promotional activities. Conducted thorough competitor analysis on Amazon, Walmart, and Home Depot, identifying market trends, pricing strategies, and potential areas for growth. Analyzed product damage, defects, and returns, collaborating with manufacturers to provide actionable suggestions for improvements. Implemented strategies to improve sales of existing products on Amazon, Walmart, and Home Depot, resulting in increased revenue and market share. Utilized Helium 10 software to optimize product detail pages, improving organic ranking and driving traffic to listings.

♦     Managing a team and ensuring that daily service delivery targets are met or exceeded♦     Conducting training, monitoring team's quality, and providing performance feedback, including recommendations for pay increases, promotions, and terminations♦     Identifying and resolving operational issues that affect the department while adhering to established procedures♦     Contributing to continuous process improvement by initiating projects to improve quality, productivity, and efficiency♦     Sharing status reports with business leaders regularly for review♦     Organizing the team to accomplish the process SLAs/ metrics, e.g., target for productivity and quality♦     Maintaining operational rigour concerning daily huddles, knowledge management, and cross-training♦     Assuring resource utilization through performance management, development, career progression, and collaboration♦     Weekly KPI reports and action plans to improve underperforming areas♦     Transparently managing and reporting control issues, as well as effectively supervising the activity of others and holding those who violate these standards accountably♦     Designed and conducted refresher training to keep the team updated with the process changes.

♦     Managed the customer service team's daily operations with increasing complexity and business impact♦     Facilitated process improvements and ensured that changes were implemented across all departments♦     SPOC for client operational inquiries, responsible for ensuring the overall quality of performance monitoring, reporting, and analysis to ensure the Right First-Time delivery♦     Participation in quality improvement initiatives such as Quality Walks, Quality Focus Meetings, Root Cause Analysis activities, and programmes promoting operational excellence♦     Assisted in developing, monitoring, and implementing quality plans for strategic and hot spot clients♦     Proactively communicate with clients/client services regarding potential delays/risks because of information provided by operations teams♦     Exceeded daily SLAs through strategic planning and execution♦     Ascertained that team members adhere to all applicable customer service procedures♦     Monitored, analyzed, and acted to ensure that customer service quality standards were met.

♦     Managed the team and was accountable for team management/producing weekly production and quality reports♦     Consistently executed the activities on time and within the agreed SLAs♦     Maintained high levels of accuracy and turnaround times for all activities♦     Reading and comprehending procedures documents and adhering to them strictly♦     Capability to identify gaps proactively, report on quality trends, and make recommendations to improve and enhance the existing framework/process♦     Collaborated closely with the client to anticipate business needs and develop solutions to anticipated issues♦     Enhanced the effectiveness of staff and tools by identifying development opportunities and proactive creation of new systems and structures♦     As needed, participated in special assignments and assisted with training