Siva Kumar M Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

* Account Management, Customer Success & adoption & delivery of the observability needs to India's Digital Payments Entity, through vuSmartMaps; a full stack observability platform. Responsibilities include Creating, estimate & value proposals based on efforts & complexity, onboarding new applications, adding new features, product upsell, CR & resource planning for the projects, and delivery within the agreed time and stakeholder management.* Provides application insights to India's… Show more * Account Management, Customer Success & adoption & delivery of the observability needs to India's Digital Payments Entity, through vuSmartMaps; a full stack observability platform. Responsibilities include Creating, estimate & value proposals based on efforts & complexity, onboarding new applications, adding new features, product upsell, CR & resource planning for the projects, and delivery within the agreed time and stakeholder management.* Provides application insights to India's critical financial end-user application - UPI and its supporting subsystems which help the client get visibility into the system and their performance that includes various components and its health status.* Other critical financial/banking applications also gain monitoring visibility with the same platform and clients can identify the issue within minutes and resolve their problem with lesser MTTR. This helps their system uptime to the max. Show less

Bengaluru, Karnataka, India

* Manage the Product Support function and generate maximum team efficiency and output.* Track the Incident queue and maintain SLA > 92% for critical incidents always.* Track the MTTR (Mean Time To Respond & Mean Time To Resolve) metrics are above 95% from the team.* Interact with customers on identifying the RCA from the platform for the application issues.* Suggest customers monitor critical application metrics to gain more application insights and performance.*… Show more * Manage the Product Support function and generate maximum team efficiency and output.* Track the Incident queue and maintain SLA > 92% for critical incidents always.* Track the MTTR (Mean Time To Respond & Mean Time To Resolve) metrics are above 95% from the team.* Interact with customers on identifying the RCA from the platform for the application issues.* Suggest customers monitor critical application metrics to gain more application insights and performance.* Participate in customer incident calls to provide the performance data to help reach the SLA.* 24*7 support, Creating Knowledge-Base, Hierarchial support structure, Change management process, Patch upgrade process and guidelines are some of the processes introduced and implemented Show less

Bengaluru, Karnataka, India

* Manage the Product Support function and generate maximum team efficiency and output.* Track the Incident queue and maintain SLA > 92% for critical incidents always.* Track the MTTR (Mean Time To Respond & Mean Time To Resolve) metrics are above 95% from the team.* Interact with customers on identifying the RCA from the platform for the application issues.* Suggest customers monitor critical application metrics to gain more application insights and performance.*… Show more * Manage the Product Support function and generate maximum team efficiency and output.* Track the Incident queue and maintain SLA > 92% for critical incidents always.* Track the MTTR (Mean Time To Respond & Mean Time To Resolve) metrics are above 95% from the team.* Interact with customers on identifying the RCA from the platform for the application issues.* Suggest customers monitor critical application metrics to gain more application insights and performance.* Participate in customer incident calls to provide the performance data to help reach the SLA.* 24*7 support, Creating Knowledge-Base, Hierarchial support structure, Change management process, Patch upgrade process and guidelines are some of the process introduced and implemented Show less

* Creates KBs for frequent technical issues and troubleshooting steps for other engineers to quickly resolve issues.* Automate known product issues and help identify and fix such issues quickly.* Audit implementations and generate reports for best practices and suggest optimization for the implementation to effectively run the platform at the client environment.* Lead the technical discussions with customers and their various teams when required and resolve technical conflicts.*… Show more * Creates KBs for frequent technical issues and troubleshooting steps for other engineers to quickly resolve issues.* Automate known product issues and help identify and fix such issues quickly.* Audit implementations and generate reports for best practices and suggest optimization for the implementation to effectively run the platform at the client environment.* Lead the technical discussions with customers and their various teams when required and resolve technical conflicts.* Make sure platform compliances are met in the customer environment and identify alternative solutions to resolve security vulnerabilities.* Demo to executives and internal teams on platform benefits and usage and answer queries and new requirements.* Provide technical suggestions and assistance to support the team wherever required to resolve any technical issues. Show less

Bangalore

* Clear product tech-stack understanding in order to provide the right solution and approach for monitoring.* Platform Upgrade to the latest versions in production and in line with compliances.* Perform platform sanity of various patches in our test beds and look for new defects and broken codes.* Deploy the platform in production for various infrastructure components that includes enabling prereqs in client infrastructure.* Provide custom solutions by writing bash scripts to… Show more * Clear product tech-stack understanding in order to provide the right solution and approach for monitoring.* Platform Upgrade to the latest versions in production and in line with compliances.* Perform platform sanity of various patches in our test beds and look for new defects and broken codes.* Deploy the platform in production for various infrastructure components that includes enabling prereqs in client infrastructure.* Provide custom solutions by writing bash scripts to automate jobs and perform platform hygiene.* Training the employees in Organization and 3rd party Vendors and Partners about general monitoring guidelines and Application Performance Management Tool (AppsOne).* Interact with technical stakeholders and conduct Live Demo sessions with various levels of stakeholders on Implementing and Configuring AppsOne. Show less