• A competent professional with nearly 9 years experience in Application Support, Deployment & Maintenance and Project Management in Production and Pre-production Environment.• Certified on AWS Cloud Practitioner.• Hands-on experience in Incident, Change & Problem Management backed with exposure in ITIL Process.• Excellent knowledge and experience supporting applications using Java/J2EE, Spring boot, Hibernate & Rest API's technologies.• Examined application performance and ensured its maximum availability & reliability; troubleshot application, server, system,analysed log/data and performed Root Cause Analysis (RCAs).• Skilled in identifying gaps in the application and implementing effective solution by collaborating with Stakeholders and Solution Delivery Managers• Strong domain knowledge in Insurance and Banking.• Experience working with Service Now and Service Desk for the incident and problem tracking and JIRA system for bug fixing.• Have good experience in Level 2 & 3 support and proactively monitored application processes, identified enhancements, root cause analysis for a bug.• Extensively worked on creating the DB scripts for business continuity and scheduling the Confidential jobs.• Provide 24x7 on-call support to countries and prepare to work during weekends/public holidays.