An IT- Specialist 9 years’ experience in the Information technology industry. Proficient in managing client-centric operations. Equipped with exceptional ability facilitate all aspects of internal and external.communication. Hands on experience in handling P1 incidents and Prioritize incidents according to their urgency and influence on the business. Documenting the incident and its resolution for future reference. Part of the problem management team for finding the root cause of the incident and making sure the technical team to perform the necessary actions, which should not recur in future.