• Masters of computer application and having over 9.1 years of experience in IT industry which includes over 7 years experience in Salesforce.com CRM Platform as Administrator and developer in Salesforce.com• Experience in Administration, Configuration, Implementation and Support of sales force CRM and sales force SFA applications based on Apex Language and leveraging Force.com Platform world’s first commercial Software as a Service (SAAS) application running in Cloud Computing Environments.• Provided customer with best practice solutions as related to Salesforce.com and CRM.• Experienced in Force.com Apex Classes, Apex Triggers, Integration, Visual force, Force.com API • Experienced in Workflow Rules and Approval Process.• Report/Dashboard creation & customization, user/role/profile management.• Worked on creating Object/Tab/Field, Formula, Record Types, Page Layout, Folder Management, Activity Management, Security Controls, Queues, Groups and Analytical Snapshots.• Worked on Importing, Exporting and Upgrading Packages.• Worked on Deploying using Change Sets and Force.com IDE.• Expertise in developing, deploying and integrating Salesforce.com CRM solutions.• Exposure towards all phases of Software Development Life Cycle (SDLC) and quality management systems.• Experienced in working on methodologies such as Agile-SCRUM, V-Model and Iteration Model• Created several reports and dash boards.• Involved in configuration Implementation of Force.com. • Used Data loader for data management in Force.com platform.• Good knowledge on Case Assignment, Knowledge Management and Case escalation rules• Experience in Governor Limits enforcing these limits and tracking the resources statistics as set by Salesforce.• Good knowledge on Case Assignment, Knowledge Management and Case escalation rules• Excellent Salesforce Customer Community Portal experience, to fully leverage Portal capabilities in support of new requirements.