Lini Sivadasan Email & Phone Number

Richmond, Tx, Us

United States

Overseeing an offshore IT Helpdesk team that provides support to over 2,000+ locations:• Ensuring stores are furnished with the latest hardware technology.• Identifying and implementing alternative solutions for various IT-related issues.• Conducting research to secure competitive hardware prices.• Exploring different software options to enhance our IT infrastructure.• Ensuring stores have efficient internet speeds and seeking solutions for locations facing challenges with higher bandwidth requirements.

12550 Reed Rd, Sugar Land, Tx 77478

• Accomplished the successful upgrade of over 90% of our locations to internet speeds ranging from 200Mbps and above.• Ongoing efforts to discover remedies for stores encountering sluggish internet speeds.• Managing invoice reconciliation tasks.• Reporting potential shrinkage concerns to the Loss Prevention team.• Establishing and nurturing relationships with ISP providers.• Engaging in negotiations of ISP contracts.

• Oversee inventory of handsets and accessories within a region spanning multiple retail locations. Ensure inventory levels support store sales goals while minimizing obsolescence and write-offs.• Tasks involve monitoring store inventory, demand, and purchases, and contributing to the generation of reports that support key metrics like Days of Supply (DOS), Aging, and Inventory Value.• Create weekly forecasts for purchasing and generate AT&T accessory and handset purchase orders.• Prepare internal transfer (TO) authorizations to balance inventory among store locations to achieve targeted days on hand.• Actively manage inventory rotation to reduce carrying costs.• Collaborate with product managers to control SKU count.• Ensure products move on a first-in, first-out (FIFO) basis to prevent aging.• Develop templates for tracking weekly forecast variations.• Vigilantly monitor changing promotions and fluctuations in the sales environment.• Provide recommendations to enhance/optimize sales.• Assist in budget and forecast preparation as required.• Review aging products with field personnel to cancel orders or initiate transfers.• Utilize point of sale (POS) data for forecasting, accounting for promotional effects, availability, backorders, and substitutes.• Maintain vendor contacts and credits for any missing items.• Regularly research open purchase orders (POs) and backorders.• Regularly research open TOs.• Conduct weekly meetings with District Managers and Store Managers.• Responsible for procuring inventory valued at over $1 million.• Responsible for keeping aging inventory below 10% beyond 45 days.

• Managed day-to-day operational and strategic activities within the business, overseeing a store with weekly sales averaging around $75,000. Directed all sales floor operations, assisted customers, and addressed their concerns effectively.• Distinguished between competitive brands and managed brands through creative merchandising displays, formulating merchandise pricing policies to ensure store profitability.• Acted as the store manager when they were absent, successfully handling their responsibilities and supervising the store, strategically boosting sales by showcasing the features and benefits of our products to customers.• Provided guidance and mentorship to team members, offering constructive feedback to ensure tasks were performed accurately and efficiently. Actively contributed to the development of many entry-level associates, preparing them for leadership roles.• Compiled reports by gathering, analyzing, and summarizing data.• Attended educational workshops whenever possible to continually acquire additional knowledge and technical expertise, demonstrating a commitment to personal and professional growth within the company.