Sivakumar Mohanraj Email & Phone Number

Coimbatore, Tn, In

United States

As a Customer Success Manager, my mission is to foster strong, long-lasting relationships with customers by deeply understanding their unique needs and challenges. I believe that customer success goes beyond problem-solving; it's about proactively guiding customers to achieve their goals, maximizing their value, and identifying opportunities for upselling and cross-selling.From onboarding to adoption, expansion, and upselling, I take a strategic approach to ensure customer success throughout their entire lifecycle. My expertise includes creating tailored onboarding plans, defining clear milestones, tracking progress, and identifying opportunities to introduce additional solutions that align with their evolving needs.I am dedicated to anticipating customer needs, offering proactive support, and building a foundation of trust and open communication. By truly understanding their objectives, I help customers not only resolve issues but also unlock new growth opportunities through strategic upselling and sales efforts.With a passion for delivering exceptional customer experiences and a strong background in Customer Success, upselling, and sales, I am confident in my ability to drive success for both customers and the organization.

Has nearly 4 years of experience as a Business Development Manager with Eron Tehno Solutions in the Information Technology sector, I have developed a comprehensive understanding of both presales and postsales processes. My expertise lies in driving business growth, from identifying and nurturing leads to closing deals and ensuring seamless post-sales support.In the presales phase, I excel at conducting market research, creating compelling proposals, and delivering persuasive presentations that resonate with potential clients. My ability to understand complex technical requirements and translate them into tailored solutions has been key in winning new business.Post-sales, I am committed to maintaining strong client relationships, ensuring successful project delivery, and identifying opportunities for upselling and cross-selling. My focus on customer satisfaction and long-term partnership building has consistently resulted in high client retention rates.Key Skills:Lead Generation & QualificationProposal Writing & RFP ManagementClient Relationship ManagementPresales & Technical ConsultationPostsales Support & Account ManagementUpselling & Cross-SellingProject Delivery & Customer Satisfaction

Coimbatore, Tamil Nadu, India

Worked in a part of an Australian team, was a process of preparing Statement of Advice for superannuation holding clients in Australia. Directly reported to clients and handled financial data acquiring calls from insurance and investment companies.

Chennai, Tamil Nadu, India

Worked for the client named Parallels Desktop, Remote Technical support for virtual environment for Apple products.

Chennai, Tamil Nadu, India

Worked as a support professional with Dell Solution Station which given me initial exposure in handling international clients and sales pitch. Were clearly understood how a business process works that given me a hope to handle all kinds of customers

Master Of Business Administration - Mba, Business Administration And Management, General, A+

Bachelor'S Degree, Biochemistry, A