Sivakumar Radhakrishnan Email and Phone Number

Handling Customer Service across Chennai Area for Samsung Audio/Video/Appliances/Mobile Phones. Providing clear leadership and direction to the customer service team on a daily basis .Promoting a hardworking, successful and pleasant team environment.Actively identifying areas where processes and systems can be improved so that costs can be saved or revenue increased. Forecasting customer needs and proactive steps to ensure their satisfaction.Regular Feedback analysis and improving service standards.Finding new avenues for higher call handling to ensure steep increase in profit.

State Service Manager Of Tamilnadu and Pondicherry.Establishing service set up for the state and regular monitoring of service standards.Complete control on return management to reduce cost to the company.Innovative support to achieve Dealer/distributors satisfaction.Implemented 24/7 service during Football world cup period in 2001 & 2002.Implemented Free Service Camps to ensure market requirements.

Established authorized service center in Delhi and Haryana.Introduced field service through service vans.Deployment of technical person to top dealers for reducing field defects.Interaction with quality and factory team for product development.Maintaining dedicated service personnels for VVIP customers.

Recruitment and setting up field service team for the products.Workshop management for callback and critical repairs.Setting up factory service center with world class standards.VVIP Customer handling.

Established Branch Service setup at LudhianaIntroduced the concept of Authorized Service Center in JalandharSupervising and service support visits to distributed service network throughout Punjab and Jammu Training and Development of Service Engineers

Servicing of CTV , VCR and audio products.Regular field visit.Workshop management.Worked as acting Service Supervisor for the team for field engineers.Always got nominated for new product training.