A Senior IT Executive with extensive global MNC experience leading and executing corporate strategy, operational efficiency, thought leadership and innovation across multiple industries (Information Technology – Software, Servers & Storage, Data Networking, Print Technology, Smart Home Technology and Building Construction – Electrical Engineering)In depth knowledge and experience in Generative AI, Data Analytics, Machine Learning, Cloud, SaaS, IoT, RPA, FinTech and Block Chain. Strong presales and post sales experience in Manage Cloud Services, SAP Managed Services, Managed Print Services, IT Outsourcing and Software Support in Application Development Management, Application Modernisation, IT Operations Management, Cybersecurity, Information Management and Governance.Proven business transformation leader with robust strategic planning and change management skills. Led GTM teams across sales, business development, professional services, delivery, business operations, project management, customer support and success. A visionary with strong business and financial acumen translating strategic goals to tactical objectives to constantly deliver exceptional performance exceeding business targets. Managed up to $280 million Cloud/Managed Services business and had accountability for $200 million renewal business of 13K enterprise customers across APJ. Strong people developer and talent management skills. Led teams of all sizes (5 to 350 staff) geographically dispersed across Asia pacific and Japan. Led the formation of new businesses and transformation of Services Business Units in 3 of the Fortune 500 companies - HP Inc, Hitachi and HPE Software/Micro Focus. Setup and operated Remote Global Delivery Centres/CoE in India and China. Strong believer in continuous learning and improvement. One of the authors of the Project Management Book of Knowledge (PMBOK). Participated and presented in global conferences such Technology Services World, Field Services Asia and Customer Experience Conferences. A certified Project Management Professional and Senior Certified IT Project Manager.
-
Transition DirectorCtc Global Pte LtdSingapore
-
Director, Apj Customer Support And ExperienceOpentext Sep 2019 - PresentSingaporeA senior leader within the Global Technical Support organisation and APJ Senior leadership team accountable for the overall renewal business with focus on customer support, experience and success for APJ. Provide leadership in line with organisation values and set direction for the region. Play an active role in customers’ adoption and value realisation of Micro Focus software and services through strong collaboration with Sales/Presales, Professional Services and other cross functional teams. Develop and execute business priorities, goals and set benchmark to improve customer experience and retention.Foster a culture of excellence, collaboration and continuous improvement within the organisation. Lead a workforce of 300 staffs across APJ to provide world class support experience to 40K customers globally. Manage the frontline, backline software engineering teams and work closely with development team to help customers achieve their ROI of 300 business critical Micro Focus enterprise software products. Oversee the operations and performance of support centres in Singapore, Vietnam, China and India to exceed monthly and quarterly KPIs and goals. Head customer engagement and experience function to ensure customers achieve their business objectives and outcomes. Responsible to protect the installed base and execute on voice of customer for continuous improvement with a customer focus cultured team. -
Asia Head Of It PmoCognita Schools Mar 2019 - Sep 2019Singapore -
Apac Head Of Managed Cloud ServicesHitachi Vantara Apac Sep 2016 - Jun 2018Singapore• Managed Cloud Services leader for the region and a key member of the Global and APAC Services leadership team.• Formulated business startup plan for profitable growth and execution of Hitachi Portfolio of Solutions and Services on Managed Services, Managed Cloud Services and SAP Managed Services across Australia, Singapore, Hong Kong, India and China. • Developed and owned GTM strategy with a set of Managed Services Portfolio for direct and indirect RTM around Infrastructure as a Service, Storage as a Service, Backup as a Service, Data Management Services, Data Analytics and Container Platform as a Service over hybrid cloud leveraging both public and private cloud environments.• Formed and led a team of portfolio/offer development managers, industry experts and client service directors across AMER, EMEA and APAC to develop, pursue and deliver XaaS.• Built and maintained executive level relationships to expand and grow footprint in the accounts. -
Head Of Services, Solutions And Services, South East Asia, Taiwan, Hong Kong And KoreaHp Aug 2012 - Sep 2016Singapore• Transformed the organization into a centralized team to drive profitable Managed Services growth across Indonesia, Singapore, Malaysia, Thailand, Philippines, Hong Kong, Taiwan and Korea. Full accountability on financial and balance score card.• Led the Pursuit, Delivery and Operations team of 70 staffs with direct reporting of 5 Country Managers and 5 HQ staff. Overall accountability of the different functions of the organization such as Sales Pursuit, Business Development, Transition Management, Technical Consultancy , Business Operations and Account Delivery Management.• Created sales and delivery strategies to grow Managed Services and examined all appropriate services are design, structured and sold to the customer to achieve both the financial targets and a very high level of customer satisfaction. • Led bid management reviews and provided pricing approvals to ensure bids are well constructed; risks are mitigated with optimized cost for profitable business growth. Ensure day to day quote to cash operations ran smoothly to maximize revenue conversion. Conducted and drove monthly country business reviews, partner performance evaluation and customer survey reviews to check on business health. Maintained high customer satisfaction level to drive customer loyalty and renewals. -
Apj Delivery Operations Manager, Managed Enterprise Services, Asiapacific And JapanHp Jan 2007 - Jul 2012SingaporeLed the merger of business units to form a single centralized Managed Enterprise Services BU for profitable Managed Services growth. Accountable for the Delivery and Operations of the newly formed business unit (approx 200 employees) working with sub-region delivery leaders. 16 direct reports including first line managers and team leads. Delivery and Operations covers Service Delivery Management, Transition Management, Technical Consultancy, Business Operations and Remote Delivery Centers in Dalian and Bangalore to deliver high quality and value added service of MPS to HP customersFull P&L responsibility for APJ to maximize revenue and margin while delivering towards customers commitments. Drive NSI, delivery strategy including leverage of offshore centers and third parties. Led cross-functional initiatives and programs under the HP print services portfolio. Built strong and effective working relationships with World-wide counterparts, Asia Pacific Operations team and partners in the countries. Recommended and facilitated changes in alignment with business tactics and strategy for area of responsibility. Established and enforced governance over a cross-section of MPS business and operational process ensuring consistency and standardization across the Asia Pacific Region. Provided direction and guidance to process improvements and establishment of policies. Drove workforce transformation and promoted teamwork through best practices and knowledge sharing sessions across APJ and other regions.
-
Regional Program ManagerHp Oct 2001 - Dec 2006SingaporeWorked in HP Technology Services and Outsourcing Services business units to lead global, regional and local project implementation for large enterprise customers in the areas of mission critical, business continuity and IT outsourcing. Vast experience in field of application development, system integration and data networking. Support the Smart Home Business unit operations on developing solutions proposals, services architecture design, scope definition and effort estimation for new opportunities. Assisted to setup PMO and development of project management expertise in Smart Home Technology. Responsible for ensuring budget, schedule and performance objectives of team members are met. Coached and mentor new project managers. Service Delivery lead to the bid management team on delivery and contract management matters, provided delivery strategies, estimations and opinions. Lead the business escalation management team for South East Asia to recover red or troubled projects.
-
Project ManagerSingtel Sep 1999 - Jun 2001SingaporeLed a team of 6 Project Managers to deliver system integration type of projects within the triple constrain with high quality and strong customer satisfaction. Supported presales and delivered customer presentations during bid pursuit. Coached and mentor team members to remain as a motivated workforce -
Electrical EngineerFalcon Electrical Engineering Pte Ltd Mar 1995 - Sep 1997SingaporeManaged and supervised a team of 70 onsite engineers and technicians to install and erect electrical systems that comprises High Tension, Low Tension, Auto Mains Failure Systems, Fire Alarm, CCTV, MATV, PA, Building Security, Building Intercom and Data Networking Systems.
Sivakumar Rengasamy Education Details
-
Programme For Executives And Entrepreneurs On Financial Technology And Innovation -
Project Management -
Electronics And Electrical Engineering -
Engineering
Frequently Asked Questions about Sivakumar Rengasamy
What company does Sivakumar Rengasamy work for?
Sivakumar Rengasamy works for Ctc Global Pte Ltd
What is Sivakumar Rengasamy's role at the current company?
Sivakumar Rengasamy's current role is Transition Director.
What schools did Sivakumar Rengasamy attend?
Sivakumar Rengasamy attended Saïd Business School, University Of Oxford, The George Washington University - School Of Business, The University Of Salford, Singapore Polytechnic.
Who are Sivakumar Rengasamy's colleagues?
Sivakumar Rengasamy's colleagues are Nusrath Fathima, Syafiq Salam, Anastacia Zakaria, Hizaruddin Bin Zainal Abidin, Sim Angie, Sarethechitra Thanapalan, Joseph Cheng.
Not the Sivakumar Rengasamy you were looking for?
-
-
-
-
1gmail.com
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial