Sivakumar Sambandam Email and Phone Number

Roles and Responsibilities:Orchestrating seamless coordination and management of operational issues while troubleshooting challenges across live products, ensuring continuous functionality.Collaborating cross-functionally with Product, Engineering, DevOps, Integrations, Sales teams, and 3rd party Supplier partners to optimize technology platforms for optimal performance, quality, and availability.Leading application service operations and associated processes to align efforts towards delivering exceptional customer journey-based service support.Managing stakeholder relationships, prioritizing and resolving key issues promptly to uphold service standards.Establishing and monitoring SLAs and KPIs, driving continuous improvement initiatives to enhance team performance.Taking charge of operational support and problem resolution for application users and internal operations.Supervising end-to-end project delivery, coordinating testing, infrastructure deployment, and support activities to ensure timely project completion.Planning and executing knowledge transfers during project phases, facilitating smooth handover to production support teams. Identifying, tracking, and effectively resolving project issues to ensure successful project outcomes.Supporting projects during the post-implementation phase and ensuring smooth transitions to operations.Reviewing and implementing IT support and operations processes to optimize support services.Providing leadership, guidance, and mentoring to team members, fostering a culture of excellence and accountability.Supervising team recruitment, induction, and performance appraisals to maintain a high-performing team.Displaying a strong capability to independently address complex issues and collaborate effectively with internal experts to resolve customerconcerns promptly.

Currently Working as Application support lead for the application support project.Having hand full of experience in SQL,PL/SQL,BO 4.0and unix, Autosys,IncidentManagement,Problem Management.My responsibilities are- Leading & Supporting the application towers and single point of contact to the business- resolving the priority 1,2,4,4 tickets within the SLA.- using Remedy ticketing tool.- providing on-call supportManage regular meetings with business and IT stakeholders toprioritize and resolve important problems within the SLA.Coordinate with various IT teams and vendor to drive theresolution of reported problems.Follow the Problem Management process for ticket resolutionprocess and enforce it with other teams.Autosys job monitoringWriting escalation summary report for the high priority issues.RootCause analysis document for the incidents.Coding, testing and reviews of the packages developed .Preparation of SQL scripts and participated in test casereviews .Analyzing the error/bug in oracle stored procedures and packages.Preparation of Knowledge Document andSMTD's.Responsible for the deliverable.Involved in guiding the team members and ramping them upon product.Handling 100 plus applications and resolving the tickets on the priority basis.