Served as the primary liaison between clients and project teams, ensuring seamless communication.Led contract negotiations and managed escalations, ensuring strict adherence to SLAs.Enhanced talent acquisition strategies and optimized workforce management processes for improved efficiency.

Delivered support to FXCM across Bulgaria, the UK, and the EU, ensuring seamless operations.Performed quantitative data analysis to enhance and streamline escalation processes.Managed project backlogs and mentored teams to effectively achieve sprint goals

Oversaw global stakeholder relations and coordinated workforce engagement to align with project objectives.Analyzed business data to ensure alignment with project goals and drive successful outcomes.

Led digital marketing campaigns and organized IT workshops to drive engagement and knowledge sharing.Managed data augmentation initiatives and ensured brand compliance with Google YTC standards for sponsorships and affiliates.

SLA Management, Data Collection and ReportingTicket Management, Escalation ManagementStakeholder Management, Product Roadmap PMO role identify the teams that need removal of blockers based on "what is committed", what is focus, stake holder communication without hesitation but respecting the stakes, yet with confidence; SaaS Product on POSSupport Training Management and Control Management

Managed offsite testing projects, overseeing defect coordination and driving automation testing for client solutions.Led smoke testing and defect triage meetings, ensuring alignment between testing efforts and both business and technical requirements.

Led talent acquisition and workforce management for HP's emerging markets, ensuring optimal resource allocation.Collaborated with stakeholders to address hiring gaps and align recruitment efforts with specific job requirements.

Directed quality control and defect management for NHS-related projects in the UK, ensuring high standards of delivery.Ensured compliance with NHS risk management and regulatory standards, safeguarding project quality and adherence to industry requirements.

Oversaw the execution of regression test suites and ensured the maintenance of traceability matrices to track testing progress.Partnered with development teams to quickly identify and resolve defects, ensuring timely delivery and high-quality results.

Led the Offshore Testing Centre of Excellence (TCOE), managing client-driven test modules and ensuring top-quality testing processes.Awarded the TCOE Excellence Award at Accenture Services for outstanding performance in testing and defect management.

Designed and developed test cases for the AT&T Quality Control Portfolio, ensuring comprehensive coverage and high-quality standards.Ensured compliance with risk management standards for AT&T services, mitigating potential issues and maintaining service integrity.

• Conducted quality control (QC) for Computer-Based Training (CBT) modules.• Managed defect tracking and compliance for digital media rights.SCORM - LS/ LMS executive for Quality Check