Lakshmi Sivakumar Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

- Role includes 80% Process Management and 20% Account Relations- Make sure all client projects are managed through the pipeline- Project planning, scheduling, goal setting, and executing day-to-day management for our retail projects- Manage and am part of different client accounts to ensure content deadlines and client expectations are met- Train the part time flex team on low-level tasks- Acted as an SME cross-functionally including processing, and system changes on behalf… Show more - Role includes 80% Process Management and 20% Account Relations- Make sure all client projects are managed through the pipeline- Project planning, scheduling, goal setting, and executing day-to-day management for our retail projects- Manage and am part of different client accounts to ensure content deadlines and client expectations are met- Train the part time flex team on low-level tasks- Acted as an SME cross-functionally including processing, and system changes on behalf of the reebee team- Problem solve on retailer issues and take action to ensure retailer satisfaction - Participated and presented in the departments yearly hack-a-thon about reducing low value work Show less

Kitchener, Ontario, Canada

- QA material from clients before it goes live on the portal- create/update training materials (documents and tutorial videos)- train individuals with how to use internal software and complete client processes- experience using: Google platforms, ClickUp, Zendesk, Slack, SQL

Waterloo, Ontario, Canada

Supported customers with their inquires by providing them with helpful information, answering questions, and responding to complaints in a calm and collective manner.Responsibilities included:• Proactively found solutions for client inquires in a timely manner• Multitasked in between programs while talking to clients • Remained personable and friendly during escalated calls

Kitchener, Ontario, Canada

Aided in the experimental data collection for ongoing projects with local food and beverage companies, through qualitative and quantitative analysis.Responsibilities included:• Produced protein drinks and conducted pH, Brix, and sensory testing on the drinks• Discussed results with the supervisor on how to improve the drinks taste• Applied good document practices when recording data and managing source documentation

Waterloo, Ontario, Canada

Performed administrative duties for clients and communicated with them to make sure all the construction projects were running smoothly.Responsibilities included:• Solved file discrepancies with contractors and adjusters to ensure proper file documentation on property damage claims• Initiated telephone calls with the clients for file updates and inquiries • Collaborated with co-workers during weekly meetings on how to improve our work performance

Waterloo, Ontario, Canada

Imaging clerk for a health and dental insurance company.Responsibilities include: • Successfully sorted and scanned over 200 health and dental claims every shift• Knowledgeable about Group and Affinity insurance• Managed a consistent workflow to meet tight deadlines

Waterloo, Ontario

This position was focused on being at the front desk of the university library.Responsibilities included:• Used the library and scholarly databases to locate necessary information• Assisted patrons in regards to library’s computer system and gave instructions for logging onto the Internet• Oversaw the check-in and check-out process of library books and materials at the circulation desk

Biotechnology Technician, Biology/Biological Sciences, General

Bachelor Of Science - Bs, Biology/Biological Sciences, Honors

Adult And Continuing Education And Teaching

- Accounting Fundamentals: NOV 2020 to JAN 2021 - Medical Terminology: NOV 2020 to FEB 2021

High School Diploma