Lakshmi Sivakumar Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

- Role includes 80% Process Management and 20% Account Relations- Make sure all client projects are managed through the pipeline- Project planning, scheduling, goal setting, and executing day-to-day management for our retail projects- Manage and am part of different client accounts to ensure content deadlines and client expectations are met- Train the part.

Kitchener, Ontario, Canada

- QA material from clients before it goes live on the portal- create/update training materials (documents and tutorial videos)- train individuals with how to use internal software and complete client processes- experience using: Google platforms, ClickUp, Zendesk, Slack, SQL

Waterloo, Ontario, Canada

• Supported customers with their inquires by providing them with helpful information, answering questions, and responding to complaints in a calm and collective manner.Responsibilities included:
• Proactively found solutions for client inquires in a timely manner
• Multitasked in between programs while talking to clients
• Remained personable and friendly during escalated calls

Kitchener, Ontario, Canada

• Aided in the experimental data collection for ongoing projects with local food and beverage companies, through qualitative and quantitative analysis.Responsibilities included:
• Produced protein drinks and conducted pH, Brix, and sensory testing on the drinks
• Discussed results with the supervisor on how to improve the drinks taste
• Applied good document practices when recording data and managing source documentation

Waterloo, Ontario, Canada

• Performed administrative duties for clients and communicated with them to make sure all the construction projects were running smoothly.Responsibilities included:
• Solved file discrepancies with contractors and adjusters to ensure proper file documentation on property damage claims
• Initiated telephone calls with the clients for file updates and inquiries
• Collaborated with co-workers during weekly meetings on how to improve our work performance

Waterloo, Ontario, Canada

• Imaging clerk for a health and dental insurance company.Responsibilities include:
• Successfully sorted and scanned over 200 health and dental claims every shift
• Knowledgeable about Group and Affinity insurance
• Managed a consistent workflow to meet tight deadlines

Waterloo, Ontario

• This position was focused on being at the front desk of the university library.Responsibilities included:
• Used the library and scholarly databases to locate necessary information
• Assisted patrons in regards to library’s computer system and gave instructions for logging onto the Internet
• Oversaw the check-in and check-out process of library books and materials at the circulation desk

Biotechnology Technician, Biology/Biological Sciences, General

Bachelor Of Science - Bs, Biology/Biological Sciences, Honors

Adult And Continuing Education And Teaching

- Accounting Fundamentals: NOV 2020 to JAN 2021 - Medical Terminology: NOV 2020 to FEB 2021

High School Diploma