Sivananda Reddy Email & Phone Number

Having 3.9 years of experience in Servicenow platform as both Developer and Administrator. Hands on experience in the IT industry involved in providing ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the Servicenow ITSM suite. Created various workflows for Incident Management, Change Management, Service Requests and SLA's. Designed Complex workflows for the Change management based on client requirements. Design and implement new functionality using Business Rules, Client Scripts, UI Policies, Script Includes, and Access Control Lists. Experience in ServiceNow Development, Admin and Testing skills. Excellent team member with a strong ability to lead and balance project workload. Resolving issue with the ongoing Production improvement cycle. Understanding of IT service management (ITSM) and the ITIL business process. Familiar with Servicenow Service Catalog. Service Catalog and Request Workflow Design and Configuration. Experience working with email notifications, inbound actions, reports, gauges, and home pages. Hands on Experience on creation of catalog items, wizards, record producers, interceptors, user guide. Worked with transform maps, data sources and different transform scripts for data loads and management from third party applications. Experience in designing, developing, Configure, customizing & administrating ITSM suite of applications. Working with functional requirements within Servicenow for CMS, Request Management, Incident, Problem, Knowledge, Change, Web services, interfaces etc.Facilitating rollout of new applications and modules.

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  Servicenow Developer

  Capgemini

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  Ssn Engineering College

  Bachelor'S Degree