Building World-class IT solutions with Mobile Apps and Web Apps and finding solutions for our customers. Expertise in providing solutions for cross domain platforms for our customers and working together with our clients in solving real world problems.

Responsible for project management, delivery, implementation, and support for the Warehouse Management software (WMS) for VIP (Luggage Manufacturing company).Understood the Business requirements and created the functional, and technical documentation, and established standards and processes for the delivery.Led the product delivery in enterprise-level architectural changes for the client and customizing the software requirementsEstablished Software Engineering, Testing DevOps, and Support tools for the delivery allowing a smooth implementation and transition of the product to the client team.Created User Story and agile methodology principles creation and implementation along with formulating insights and data analytics formulation for the client is inward data using Power BI.

Worked on Reporting, Understanding, Monitoring, and Fixing issues on Informatica jobs for Nightly Data Loads for various integrated clients Fixed Load issues related to workflow management consisting of ADP products Data Cloud which involved in dataflow from other parent applications such as WFN, Vantage and Resolving various application issues (Java) and DB (SQL) issues.Configuring and onboarding of various Clients requests to Data Cloud application which is the analytics and reporting tool used across all the ADP products such as WFN and Vantage.Have very good knowledge on end to end order flow of the Data Cloud application including middleware technologies such as WebLogic, WebSphere.Acquired very good knowledge of all applications in very less time and have taken ownership of the issues that are in the queue on a regular basis.Responsible for Deployment and Go-Lives of latest patches and agile releases of Data Cloud application Ensured that all the repetitive application level (Functional) and data level bugs were addressed and closed so that they were not faced by other clients.Provided L3 support from the environment side to the user issues by performing the required changes within the application within the SLA timelines.Headed multiple daily or weekly application UAT and Production release projects, from business approvals to final system sanity checks with technical guidance on system architecture using installation instructions and roll-out plans,Establish and maintain effective working relationships with end-users; Provided technical leadership in recommending enhancement requests from users and coordinated with the dev to support the market data applicationMonitored and maintained a ticketing system to ensure all new and repetitive bugs and issues are addressed, researched, fixed, and closed the reported incidents for the support of Data Cloud application.

Led a team of 2 SE & 3 ASE, Chaired, conducted, and participated in Incident management meetings, joint support development Team meetings and team leads meeting. Worked on estimating project timelines, developing technical run books and deployment run books with investigation and resolution of complex problems related to supported technologies and took an ownership to resolve bugs. Ensuring that incident and problem management processes and procedures are followed and adhered to standards.Communicating to end users, engineers, operations, products, and program management; Worked with the vendor on any support cases and test resolutions. Provided environmental Performance and Capacity metrics and reporting opportunities and technical expertise as an Online SME and lead/mentor junior engineers with a 24*7 rotational schedule for level-2/3 production app support. Collaborated with Seniors, clients, business teams, developers, and testers to coordinate the successful delivery; Implemented required infrastructure, quality assurance, facilitating upgrades, and, defining and monitoring services.

Used Wily Intro-scope to provide 24x7 web application monitoring, incident detection and notification, rapid triage, root-cause analysis, and historical data reporting to help ensure superior service and successful customer experiences. Partnered with geographically distributed development teams, ITS support teams, and the support team itself; Analyzed the requirements and categorized them based on Bug Fix, Functional Modification, and Database Schema Updates.Executed UNIX Shell Scripts and SQL Script files for modification of the system with reference to the fix on the respective component used for countries like the Czech Republic, Romania, Ireland, Austria, Netherlands, and Switzerland.Maintained multiple environments (at least 2, up to 10, based on requirements of the client) for all 6 affiliates supported, including a dummy and finally delivering it to the client for implementation and testing in UAT and Production.