 Around 6+ years of experience in IT as Application/Technical Support Engineer. I have received a couple of badges and awards during in this period (Best performance award, on the spot award, improved performance award & Service commitment award). I was appreciated for my work during the support of the project with customers. Giving presentation for weekly status report to the client. Handled 12-hr’s shift support during weekends. Good experience in resolving tickets and system monitoring within the SLA. Helped customers through providing first and second level technical support, by answering calls, emails and Self-Service tickets from ITC users/distributors. This multichannel customer interactions platforms enabled a 24/7 support. Experience in troubleshooting complex technical issues with excellent analytical and problem-solving skills. Responsible for monitoring and handling incoming customer/partner issues within the SLA. Maintaining good professional relationships with counterparts of engineering and customer support department’s Extensive experience in Incident, Problem and IT change management with hands on experience in MS-SQL studio. An Excellent Team Player with good problem solving approach having strong communication, leadership skills and ability to work in a time-constrained and team- oriented environment. Fast resolution of complex technical problems, ensuring customer satisfaction. Working knowledge of SQL Database & basic network configurations. Having knowledge on Linux,Core Python, & AWS services.In depth understanding of DML, DDL, TCL, Joins, Group functions and Analytical functions.• Having Knowledge in EC2, VPC, Subnets, Routing tables, IAM, Route53, VPC, S3, ELB, EFS, Auto Scaling, VPC flow logs, SNS, Security Groups, Cloud trail, Cloud Watch on AWS.