Sivanathan Selvakumar Email & Phone Number

Kuala Lumpur, Malaysia

Responsibilities:•Provide Level 2 support on service related problem/fault escalation•Perform troubleshooting with Local team & Third party provider for all type of service fault including IPLC, GEPL, IE-EoSDH, IE-VPLS, IPVPN and IP transit services. •Liaise, coordinate and be involved with third party providers on service & network improvement and optimization•Review, revise and recommend SOP to optimize operations efficiency•Coordinate and prepare Incident Report (IR) after fault case resolved. •Service Support Engineer for VIP customers and coordination for all type Network requirement•Attend Customer meeting for network fault/performance/technical review •On call standby to support on network fault escalation

Shah Alam

Responsibilities:•Perform Network Operation key functions to support TIME's network products and services, including but not limited to SDH, DWDM & PTN technologies.•Provide solutions on latest Optical Transmission based products and technology•Provide Level 3 technical support on network related problem/fault escalation•Liaise, coordinate and be involved with the projects on service & network improvement and optimization•Review, revise and recommend SOP to optimize operations efficiency•Conduct training and knowledge transfers to internal staff•Handle spare management to maintain TIME’s network reliability•Handle Network Acceptance •Maintain Transmission Equipment OPEX•Perform Vendor(Network) performance evaluation•Service Support Engineer for TIME Priority Plus(TPP)customers and coordination for all type Network requirement•Attend Customer meeting for network fault/performance/technical review •On call standby to support on network fault escalation

Shah Alam

1. Responsible to carry out and manage day-to-day operational matters and function of Service Operation Center (SOC)2. To manage customer service problem/network outage as per SOC processes and procedures.3. To perform escalation as per SOC processes and procedure during service problem/network outages.4. To manage Time Priority Plus (TPP) customers during service/network outages.5. To do escalation to other Department/unit such as Technical Assistance Centre (TAC), Service Manager (SM)-Region during outages if required.6. Capable of re-routing services via available route and platform for SDH and DWDM network.7. Capable of managing higher bandwidth services such as 10G services.8. Capable of troubleshoot/re-route DWDM networks.