Sivaniswary Sithambaram Email & Phone Number

Malaysia

• Work in collaboration with Project Managers, Business Analysts and Testing Team to understand requirements and agree on acceptance criterion. Plan, design and develop test script, take ownership of end-to-end testing delivery• Analysis test deliverable and document test scenario, test cases and test data for execution• Detect, document and report bugs and errors encountered• Document Test Strategy (functional and non-functional strategy), Closure reports and participate in project retrospection meetings.• Manage senior stakeholder expectations, articulate project challenges and progress. Coordinate and monitor testing progression and prepare reports and communicate results and progress with project stakeholders• Good understanding of Agile delivery processes, participate in backlog sessions and daily meetings• Support cross-functional teams in integration test efforts, support user acceptance testing and sign offs.

Cyberjaya

• Involved in customer Shell ServiceNow migration project to migrate data from obsolete tool (My Request) to Service Now. Close engagement with customer to understand the requirements and impact as well as being a tester to perform end-to-end lifecycle test to ensure new platform is working as expected.• Audit, inspect and review the quality of processes to make sure that the overall Service Management meets the objectives.• Conduct deep dive analysis and validate requirements of Service Management data, quality assurance and manage data monitoring.• Monitors the processes and the data to make sure that everyone can be extremely confident in the value of information in CMDB (Configuration Management Database).• Provide consultation in the area of process specialty in order to control the impact and end results of a decision to be made by all accounts Global Delivery Unit.• Provide process training to Operations and service owners.• Monitor application tool functionality [ServiceNow, SAP, B-FLEXX, SMBB (Service Manager Backbone] to deliver automated ticket transactions.• Engage with SLM, GCDM and COM team on request improvement- SLA review, process and tools.• Communication with different parties (both internal and external) around the globe (T-Systems delivery lines, AT&T, DXC, and Shell Component Service Managers) in different time zones.

Puchong

• Create user entry manually in Active Directory• Delegate access for user objects and group objects in Active Directory• Manage group assignments defined by customer business policy• Create/Manage Organization Unit (OU) structures• Manage/co-coordinate high priority Incident and resolving issues in line with ITIL methodologies.• Clear understanding on SLA adherence and effective communication.• Perform root cause analysis to identify the issues or cause and recommend techniques for problem prevention• Provide folder access for EMEA region users• Provide RSA SecurID access • Provide single point of contact of customers• Validate requests for approval, rejection or reassigning• Gathers relevant information from Active Directory Tools for audit purpose• These are the tools used such as:  BMC Remedy Active Directory Power Shell

Selangor, Malaysia

• Administered, upgrading, data management of Shell database (My request and Client Asset Refresh-CAR Tools)• Conceptualization of data and sharing this knowledge through effective method with the rest of the team• Provide daily ongoing support i.e. request handling incidents and problem resolution• Respond to all request timely and efficient manner according to Service Level Agreement (SLA) using the proper database tools• Respond and Updating the query/ info to the Shell customer/Project Manager promptly and accurately• Manage and process the ticket in Citrix Database and Microsoft outlook (reject/return/complete order)• Participate in pager rotating PIMA support team (8 members), which include 5x24 services• Analyzing the closed/cancel ticket to ensure all ticket is closed or cancel in the correct procedure• Represent as a focal point for the Shell User as to raise the order on behalf of User’s• Manage the mailbox for escalation issues• Handle cancellation escalation issues for the ticket or ordered in the queue. • Gathers relevant information from Active Directory Tools• Liaise with the User directly for the details confirmation• Create daily work report through Microsoft Outlook

Bachelor Of Information Systems Engineering, Information Systems Engineering

Diploma In Information Technology, Information Technology