010 Data Protection help businesses protect & secure their data and automate the Recovery process of their critical business functions to exceed the demand of the Cloud Era.My responsibilities at 010 Data Protection is to manage the Disaster Recovery & Cloud Backup Services on behalf of our customers and partners, maintain high quality of services with an emphasis on customer satisfaction and lead our customers’ recovery preparedness.• Manage the entire technical Asigra production environment, including 1st & 2nd level support on 010's Cloud Backup/Recovery service.• Customer service installation and ongoing support and Technical pre-sales design and architecture. • Manage technical aspects of customer Disaster/Recovery process development, training, Exercises and Walkthroughs.• Developed training material and delivered internal and customer training sessions. • Provide guidance to team and troubleshoot escalated requests from Level one and partner Help Desk teams.• Generate various levels of reporting for management and customers.• Enhance network operations and service delivery with the migration and on boarding of new customers and upgrading of current customers. • Achieve high levels of customer satisfaction ratings by interacting with customers through friendly and proactive approach.• Develop, maintain and fulfill a workflow process with vendors, document company protocols, and create automated processes for daily tasks.My day to day activities include providing customer support and services based on the following technology platforms:- VMware- Microsoft Hyper-V- Asigra - I am an Asigra Certified Engineer (ACE) V13- Linux operating systems - Redhat, SUSE and CentOS- Windows servers and active directory- Microsoft SQL server and PostgreSQL databases- Microsoft Exchange and Microsoft Office365

With over 20,000 customers and presence in 9 different countries, KeepItSafe is a Global cloud backup service provider. As the senior Asigra Certified Engineer (ACE), I was the escalation point for all North American Asigra related support tickets. My role included support and monitoring for KeepItSafe US and Canada Disaster Recovery & Online Backup services, development, demonstration and training of custom solutions, customer deployment and operation support, DR planning and testing.My day to day activities include providing customer support and services based on the following technology platforms:- Asigra- VMware- Microsoft Hyper-V- Linux operating systems - Redhat, SUSE and CentOS- Windows servers and active directory- Microsoft SQL server and PostgreSQL databases- Storage solutions (EMC, HP, IBM)

As a Senior Services Consultant at e-ternity, I lead services activities, utilized internal and external resources to deliver, implement, and integrate our sold solutions to customers and partners.• Certified Asigra Engineer (ACE).• Manage the entire technical Asigra production environment for e-ternity, including 1st & 2nd level support on e-ternity’s Cloud Backup/Recovery service.• Technical lead on e-ternity’s hosting and Infrastructure as a service solution, for technology platforms like VMware, Linux (Redhat, SUSE and CentOS), centralize storage solutions (EMC, HP, IBM), Microsoft Active Directory and Hyper-V and Cisco switches and firewalls. • Customer service installation and ongoing support and Technical pre-sales design and architecture. • Manage technical aspects of customer Disaster/Recovery process development, training, Exercises and Walkthroughs.• Developed training material and delivered internal and customer training sessions. • Provide guidance to team and troubleshoot escalated requests from Level one and partner Help Desk teams.• Generate various levels of reporting for management and customers.

Supported the Asigra Cloud Backup software on various platforms.

Responsible for design and implementation of the production CSM and Billing MC/Service Guard cluster system on an HP/UX 11 (V Class) environment.Managing a mass storage of over 7TB SAN on an EMC platform including capacity planning.Disaster Recovery planning and implementation.Administrating the BEA Tuxedo sub-system and Weblogic systems (Including Amdocs’ Juliet Tuxedo tool).Performance monitoring and tuning of the OS, Oracle Database and Tuxedo services.Installations and configuration of operating systems and 3rd party software.

Installation, configuration, migration and design of HP/UX systems in production and development environments. The following lists some of the projects I lead:• Voicestream (T-Mobile) – Production billing systems installation and MC Service Guard configuration.• ATL Brazil – production csm and billing systems installation, software upgrade and support.• Vodafone Australia – software upgrades and support• Vodafone England – software migration and upgradeSupport and configuration of MC/Service Guard and TruCluster.Support, performance tuning, installation and configuration of OpenVMS systems (VAX and Alpha) and OpenVMS Cluster.

Performed the duties of computer operations on OpenVMS systems (VAX and Alpha) and OpenVMS Cluster. Specialized in backup and system management tasks.