Siva Thinesh Rajkumar Email & Phone Number

Melbourne, Victoria, Australia

Diagnose, re-create and test issues raised by our customers through our service deskMaintain timely communications, ensuring the customer is always kept up to date with progress, including tracking critical tickets and projectsDrive continual improvement through regular provision of feedback from clients and own findingsEnsure all client queries are progressed in a timely manner, within SLAsTroubleshoot and identify causes of customer problemsManage hand-offs to engineering teams when appropriate and within agreed processes and guidelines, through a collaborative approachPrioritise and manage several open issues at one time and build strategies to solve customer's issues by leveraging the relationship with engineering teamsWork with customer and Customer Success team to refine requests for changes to Gentrack systems.Ensure projects run smoothly and be the primary point of contact post implementationSupport customer testing of system changesProduce and send of monthly reporting for clientsAttend customer meetings to gather priorities and issues that have been raised

Taylors Lakes

Grocery Team Member and Fresh Food Team Member- Assisting in the preparation and production of Fresh Food products to company specified guidelines and time frames - Providing exceptional customer service towards a diverse range of customers- Effective stock presentation according to company specified guidelines- Working cooperatively in a team environment

Melbourne, Victoria, Australia

 Providing a positive client experience by offering friendly, responsive and informed customer service Develop effective relationships with clients by being the first point of contact during the contract life Customer Account Administration  Manage the customer lifecycle and day to day activities including:o Change of Occupancyo Customer Billing, Network and Metering enquires through to resolutiono Adhoc investigations and data enquirieso Fulfil customer reporting requirementso Investigation and assistance in the resolution of disputed amounts Contractual compliance Build and maintain effective relationships with both internal and external stakeholders so complex enquires can be resolved

Melbourne, Victoria, Australia

 Accountable for the implementation of sales approaches agreed within the SME leadership group and ensuring all complex business matters are managed through to completion Managing a range of customers and ensuring re-signs for existing SME LPG customers. Reduce losses with calculated price reductions and selling on value to have all with one LPG, Natural gas and electricity. Cross sell across energy products, LPG Appliance Services, Solar and Electricity. Emphasis on acquisition and development of the LPG business and improve cost efficiencies for deliveries within the SME LPG segment. Cooperate with local Origin LPG representatives and organize site visits to document compliance requirements Managing installation jobs from start to finish which comprises liaising with the customer and gas fitters/plumbers. Monthly reporting of competitor activities Being first point of contact and resolution for NSW government customers in terms LPG Liaising with various teams such as LPG credit, Metered LPG, LPG Admin, terminals, scheduling, authorized dealers and consignment agents to resolve customer queries and complex issues.

Melbourne, Australia

- Welcoming new and supporting existing business customers by delivering to their current needs.- Building customer loyalty one conversation at a time by providing our customers with exceptional service and building rapport- Contributing to a well managed operation that is efficient and responsible to deliver optimized value to retail and our shareholders- Continually building B2B relationships and rapport, handle objections and employing analytical thinking

Melbourne, Australia

-Recognizing opportunities to develop Origin’s customer base through obtaining new customers/accounts or retaining existing customers by contacting them as they are leaving or have left Origin; by cross-selling on existing fuels, or by renewing their contracts.-Advocating for and promoting Origin Energy as a leading Energy provider by delivering exceptional quality customer service to new and existing Origin Energy customers. -Keeping customer at the center of the consultant’s thinking by taking responsibility and ownership for the customer journey with Origin from choosing Origin as their retailer through to retention activity-Delivery of an exceptional customer experience through effective needs identification and efficient, accurate processing of customer requests which results in first contact resolution.

Melbourne, Australia

- Using a professional and friendly phone manner to conduct telephone interviews with Individuals - Recording responses with a high degree of accuracy using CATI Software- Clearly communicating and persuading the public to undertake surveys- Striving to be above average interview completes per hour

- Working with and representing over 100 student clubs and societies to assist them to make their ideas become reality- Head of the Clubs and Societies department at RUSU - Supporting clubs and societies in areas such as academic/course based, cultural, ethnic, national, philosophical, political, professional, recreational, religious, spiritual and social- Working with two other full-time staff to assist clubs with their affiliation, grants or ideas- On the student union council as an elected representative for students to serve at the best interests of students, where the union can provide better advocacy and services.