Sivashankar M Email & Phone Number

Bangalore

Accountable for IT Operations & Delivery ManagementManage vendors(Wipro ) with the objective of enabling achievement of business goals through strong IT and Process reengineering support within the limits of business process.Identify improvement process, develop and deploy service delivery and continuous monitoring to deliver Service Excellence.

Bangalore

Headed UPE circle IT Operations with 8 Million base from May’08 – Jun’09 as well as Jun’08 – Aug’10 with the handling of Karnataka circle operations Successful roll-out 2 major application UPSS & cPOS in Karnataka Circle the Pilot Circle in the implementation of these applications in Vodafone IndiaManage multi-tower service delivery for IT Applications & Infrastructure Management Services (IMS)Proactive planning of Capacities(Application/Data Centre Infrastructure & End User requirements) based on business projectionsMaintain and improve SLAs, and drive operational excellence IT Security Policy/Process/SOX Audit Compliance ManagementLegacy Application Migration to UPSS/cPOS along with MIS consolidationITIL process implementation for business support/Change management/Incident management/Problem ManagementIdentify improvement and implement business process improvements, design and manage allInformation systems provide IT support to all the businessesManage vendors with the objective of enabling achievement of business goals through strong IT and Process reengineering support within the limits of business strategy and IT budgetPeople manager responsible for the training, skills development and performance of the delivery team

Manage IT infra-structure & monitor up-gradation along with ensuring Business Process ContinuityProject Management for Systems & Network IntegrationExperience of IT service transition to Outsourced service partner( During IT Outsourcing to Wipro)ROTN(Rest of TN) Data center operations & administrationData Centre Windows/Sun Server Administration & ManagementIT Security Policy Implementation & Audit compliance for Data Center/End user supportConducted VERITAS Net backup Configuration & MaintenanceUnicorn Mediation Application Consolidation project & Operations Unicorn Interconnect billing & OperationsHandled Core Operations like Mediation/Interconnect(IUC) Billing, Project on consolidation of billing mediation with the Interconnect mediation into a single instance of Mediation Effectively worked on the activities pertaining to mediation Level CDR Validation & Implementation of Solutions - Module for End-to-End CDR Reconciliation from Switch to BillingManaged IT operational region support for Dec’00 to Jan ‘03