Sivakumar Thiyagarajan Email & Phone Number

San Francisco Bay Area

iOPEX is focused on solving enterprise business problems through synchronized application of Gen AI and operational expertise. Our 70+ customers are leading names and are in the top 3 of their respective industries and market segments. Responsible for making CX leaders (enterprise technical support, consumer support, professional services, customer success, retention and revenue, etc.) successful in their efforts to innovate and deliver results. Knowledge is commoditized. Access is democratized. Delivering success to customers is contextualizing enterprise knowledge with AI / Gen AI through personalized access for enhanced efficiency, insights and revenue. Responsible for the CX transformation business & strategy to deliver success to customers.Responsible for joint success with strategic clients / alliance (ServiceNow)

San Francisco Bay Area

Various functions at Microland, digital first organization delivering a range of IT services to enterprise customers (hybrid cloud, workplace, applications, networks, security, service management, automated ops). Client partner with P&L responsibility for signature accounts in north America (responsible for business expansion, new solutions applicable for the client, delivery etc.). Head of global alliances responsible for establishment and successful sustenance of global technology alliance function with the likes of Microsoft, AWS, Fortinet, Zscaler, ServiceNow and several other market leaders. Responsible for sell-to, sell-thru and sell-with business.

San Jose, Ca

Responsible for technical support services, infrastructure management services, analytics. Joined as part of a great leadership team focused on a compelling vision - A. Bring optimization to the market that was mostly preoccupied with only outsourcing & offshoring efforts. B. Achieve business outcomes through analytics & technology adoption leading to true enterprise & business transformation.

Santa Clara, Ca

Various roles from VP of business development to head of the business. e4e provided a range of CX services to enterprise customers (Enterprise technical support (ETAS), customer support, TAM, business process) and Infrastructure management services. Created and established enterprise technical support function and expanded it to be a profitable CX business unit with close to 5000 people worldwide, with multiple global delivery centers, within e4e. As president, responsible for all aspects of the business. Created a very successful sales engine, compelling CX message, CX solution architecture function and delivery organization. Responsible for hiring and managing high performance leadership team. Key acquisitions to expand into new markets & business segments and integration of the teams to aligned vision.

Sunnyvale, Ca

Jamcracker provided Cloud services brokerage (CSB) solutions, with a pioneering vision, to enable efficient & easy enterprise adoption of cloud solutions, including 24x7 application & platform support. Was responsible for CX function including professional services and support services planning. With the service delivery assets of the company already invested, started a business unit focused on enterprise technical support. This BU was later merged e4e (Vinciti).

Helped establish Infrastructure Management Services practice. Responsible for sales, implementation and ongoing delivery through structured teams for each enterprise client operating as an independent P&L. Primary focus was global enterprises and their GDC operations in India in multiple verticals - BFSI, manufacturing, business services, healthcare, technology etc.

Various progressive roles. Regional services head responsible for field services & customer support. Services revenue management. Support channel management with delivery franchises. Business head for Wipro's support services. Productization of support services & global delivery to expand services globally.

B.Tech - Electronics Engineering

B.Sc - Physics