Sivakumar Thiyagarajan Email and Phone Number
CX transformation II Customer success II Innovative support delivery & business models for efficiency, insights, and revenue II Mentor & coach II Team building for success of company, clients, and colleagues.Senior management executive with 30+ years of global experience. Business development & delivery of (a) CX services - Enterprise Technical Support, Consumer Support, TAM, BPO, Professional Services, Customer Success, Retention & Revenue and (b) Infrastructure Management Services. Existing customers & net new customers. Technology alliances for 3 way success to partner, customer, and company. Achieve through partner specific solution creation, scalable IP, and revenue generation.Focused on transformation models to achieve business outcomes through technology and process innovation, helping CX leaders and CDOs succeed in their enterprise initiatives. Focused on business outcomes - Idea to Market, Speed to Result, Cost to Book, Cost to Serve, CSAT to Loyalty. Focused on creating high performance teams with frictionless alignment to common vision.Mentor & coach for mid level / senior executives.
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Sr. Vice President - Cx TransformationIopex Technologies Jul 2023 - PresentSan Francisco Bay AreaiOPEX is focused on solving enterprise business problems through synchronized application of Gen AI and operational expertise. Our 70+ customers are leading names and are in the top 3 of their respective industries and market segments. Responsible for making CX leaders (enterprise technical support, consumer support, professional services, customer success, retention and revenue, etc.) successful in their efforts to innovate and deliver results. Knowledge is commoditized. Access is democratized. Delivering success to customers is contextualizing enterprise knowledge with AI / Gen AI through personalized access for enhanced efficiency, insights and revenue. Responsible for the CX transformation business & strategy to deliver success to customers.Responsible for joint success with strategic clients / alliance (ServiceNow) -
Sr. Vice President - Strategic Accounts / Global Technology AlliancesMicroland Limited May 2013 - Jun 2023San Francisco Bay AreaVarious functions at Microland, digital first organization delivering a range of IT services to enterprise customers (hybrid cloud, workplace, applications, networks, security, service management, automated ops). Client partner with P&L responsibility for signature accounts in north America (responsible for business expansion, new solutions applicable for the client, delivery etc.). Head of global alliances responsible for establishment and successful sustenance of global technology alliance function with the likes of Microsoft, AWS, Fortinet, Zscaler, ServiceNow and several other market leaders. Responsible for sell-to, sell-thru and sell-with business. -
President - Technical ServicesIopex Technologies May 2010 - Apr 2013San Jose, CaResponsible for technical support services, infrastructure management services, analytics. Joined as part of a great leadership team focused on a compelling vision - A. Bring optimization to the market that was mostly preoccupied with only outsourcing & offshoring efforts. B. Achieve business outcomes through analytics & technology adoption leading to true enterprise & business transformation.
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President - Managed ServicesE4E Apr 2003 - Apr 2010Santa Clara, CaVarious roles from VP of business development to head of the business. e4e provided a range of CX services to enterprise customers (Enterprise technical support (ETAS), customer support, TAM, business process) and Infrastructure management services. Created and established enterprise technical support function and expanded it to be a profitable CX business unit with close to 5000 people worldwide, with multiple global delivery centers, within e4e. As president, responsible for all aspects of the business. Created a very successful sales engine, compelling CX message, CX solution architecture function and delivery organization. Responsible for hiring and managing high performance leadership team. Key acquisitions to expand into new markets & business segments and integration of the teams to aligned vision. -
Sr. Director - Services & ReadinessJamcracker Aug 2000 - Mar 2003Sunnyvale, CaJamcracker provided Cloud services brokerage (CSB) solutions, with a pioneering vision, to enable efficient & easy enterprise adoption of cloud solutions, including 24x7 application & platform support. Was responsible for CX function including professional services and support services planning. With the service delivery assets of the company already invested, started a business unit focused on enterprise technical support. This BU was later merged e4e (Vinciti). -
Vice President - Professional ServicesMicroland 1997 - 2000Helped establish Infrastructure Management Services practice. Responsible for sales, implementation and ongoing delivery through structured teams for each enterprise client operating as an independent P&L. Primary focus was global enterprises and their GDC operations in India in multiple verticals - BFSI, manufacturing, business services, healthcare, technology etc.
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Head - Global Support & ServicesWipro Jul 1989 - Jul 1997Various progressive roles. Regional services head responsible for field services & customer support. Services revenue management. Support channel management with delivery franchises. Business head for Wipro's support services. Productization of support services & global delivery to expand services globally.
Sivakumar Thiyagarajan Education Details
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B.Tech - Electronics Engineering -
St. Joseph'S College (University Of Madras)B.Sc - Physics
Frequently Asked Questions about Sivakumar Thiyagarajan
What company does Sivakumar Thiyagarajan work for?
Sivakumar Thiyagarajan works for Iopex Technologies
What is Sivakumar Thiyagarajan's role at the current company?
Sivakumar Thiyagarajan's current role is Sr. VP of CX transformation @ iOPEX Technologies II Customer Success II Customer Experience II CX Strategy.
What schools did Sivakumar Thiyagarajan attend?
Sivakumar Thiyagarajan attended Madras Institute Of Technology, St. Joseph's College (University Of Madras).
Who are Sivakumar Thiyagarajan's colleagues?
Sivakumar Thiyagarajan's colleagues are Venkat Kamesh, Lokesh Shanthakumar, Murali Dharan, Timmanna Kulagod, Shylesh Parameswaran, Rajalakshmi Krishnaswami, Binu Ramachandran.
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Sivakumar Thiyagarajan
Edison, Nj4mindtree.com, gmail.com, mindtree.com, meredith.com1 +190860XXXXX
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Sivakumar Thiyagarajan
⨠Bootstrapped Co-Founder And Ceo Of Diginexgen 💹 Chief Growth Officer Of Shanash Group ⟪ Transforming Businesses And People To Drive Digital ⟫Chennai -
2hp.com, gmail.com
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