- Provide telephone and email support to internal and external customers.- Investigate, diagnose and assess technical problems reported by customers and identify corrective actions.- Manage and document assigned incidents, including internal and external communications.- Learn, understand, maintain and contribute to internal support processes.- Maintain strong adherence to Service Level Agreements.

- Participate in AMDEC worksites and project qualification worksites- Costing of projects and definition of manufacturing ranges.- Analyze process specifications- Define the instructions, technical documents and programs required for the manufacture of the products.- Technical support to production teams- Process time optimization- Make the link between the design office and the workshop.CAD design- Analyze non-conformities and process waivers- Realization of… Show more - Participate in AMDEC worksites and project qualification worksites- Costing of projects and definition of manufacturing ranges.- Analyze process specifications- Define the instructions, technical documents and programs required for the manufacture of the products.- Technical support to production teams- Process time optimization- Make the link between the design office and the workshop.CAD design- Analyze non-conformities and process waivers- Realization of the QQOQCP to identify the most critical problem.- Use the Pareto chart to focus efforts on the most frequent and serious faults.- Study and analyze the most critical defects identified previously using the Ishikawa diagram.- Search for suitable solutions and make corrective action plans.- Make an action plan to maintain the results obtained. Show less