Application Support Engineer
CurrentDeliveryTrack is a pharmacy delivery program that tracks movement of packages around town; Like UPS, dispatch managers can know the delivery status of all items. This is how I helped make it a great program: Trained new customers on how to best use program. To include: How to add users, activate devices, read reports, track items in User Interface, create stops, create routes, account for driver activities.Implemented and supported software programs and technologies.Resolved customer technical issues in a professional manner. Completed 60 trouble tickets per month. Installed complete DeliveryTrack system for two new clients.Worked with Account Managers to complete the following tasks: Participated in conference calls with internal IT staff. Built and deployed servers - Windows Server 2012 R2. Configured interface(s) with other pharmacy software. Troubleshot connectivity issues using ping, ipconfig, port checkerOther tasking and accomplishments: Assisted customers with downloading, installing, configuring apps on Android device.Installed Microsoft SQL Management Studio Ran SQL queries searching for items of concern. Edited/Updated database. Ran scripts, restart, run jobs, back up and migrate SQL database.Took notes and kept log on activities, problems and solutions.Upgraded DeliveryTrack software program from versions 5.0, 5.4, 5.6 to 5.7. Viewed logs for errors, exceptions, networking, OutofMemory exceptions and problems.License management- Tracking and management of customer licenses. Ensured company was getting paid for licenses used. IT technologies used: Remote Desktop Protocol, VPN, Virtual Box, Screen Connect and TeamViewer remote support software, BareTail and BareGrep for viewing logs, WinDirStat hard drive management tool, Microsoft Dynamics CRM ticketing system. See DeliveryTrack testimonials for more information.