• Collaborate with cross-functional teams to gather requirements, analyze business needs, and translate them into technical solutions.• Utilize SQL, Data Cloud and other relevant tools to process and prepare data on the target audience for ingestion into the client engagement system, such as Salesforce Marketing Cloud. This involves creating segments and transforming data to align with journey requirements.• Develop comprehensive documentation outlining the client engagement journey specifications, utilizing standard engagement journey map (EJM) templates, and seek stakeholder approval.• Take the lead in system integration projects aimed at implementing various data ingestion methods, including APIs and Managed File Transfer (MFT), following the Software Development Life Cycle (SDLC) process.• Take the lead in the design and implementation of Salesforce CRM solutions to optimize customer engagement and streamline business processes.• Act as a subject matter expert on Salesforce platform capabilities, recommending innovative solutions to address complex business challenges.

Contributes to the development of a roadmap that guides the coordination of the national coding camps, using the Stratch, C#, Salesforce.com and JavaScript to spark the interest of young women.Train young girls to train more girls to be part of the fastest growing sector.

• Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions.• Developed and customized Salesforce applications to meet client requirements, including custom objects, workflows, and validation rules.• Implemented integrations with third-party systems using REST/SOAP APIs and managed data migration activities.• Conducted code reviews and implemented best practices to ensure code quality, maintainability, and scalability.• Collaborated with stakeholders to gather and prioritize requirements, providing technical expertise throughout the project lifecycle.• Delivered comprehensive training sessions and documentation to end-users to facilitate smooth adoption of new Salesforce features and functionalities.

• Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions.• Conduct peer reviews, testing, problem solving within and across the broader team.• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents.• Supports the Physical channel teams in the development of user material (Customer, Employee & 3rd Party Adoption) Risk & Governance.• Applyed critical thinking, design thinking and problem-solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions.• Supported all Branch and regional Managers with Salesforce Lightning Dashboard and Reporting to have a view number of actioned, opened and closed leads.

DUT MICTSETA Centre of excellence for postgraduate student training.> Introduction to Pepper and Nao robot as the learning tool.> Assists in addressing the skill shortage and digital divide brought by Fourth industrial Revolution.

● Developed and tested web applications using MVC ASP.Net & Core, alongside senior developers.● Created SQL stored procedures and queries to configure databases