My dynamic background has prepared me to excel in this hands-on IT role. With extensive knowledge in variety of systems, platforms, and applications, my technical and leadership abilities position me ready to thrive in this challenging position and energizing role. Additionally, my demonstrated skills in team collaboration and leadership with allows me to become an immediate asset to the team.Having worked as Support Engineer for over 5 years, I am fully adept executing any tasks associated with the position. There, I was given the responsibility for providing beneficial technical support to clients, identifying, and investigating network issues, and installing software's and configuring application. Furthermore, I completed system backups, promoted new products and services, and worked on the development and implementation of new processes to decrease unnecessary expenses.A few highlights of my background include:°Demonstrating a knee aptitude for technology programs and solutions; achieving my National Diploma in Management Information Systems, and National Diploma information Technology Support Services.°9 years of experience in an IT Support role resolving helpdesk tickets, Installing/repairing/upgrading equipment and accounts while ensuring optimal system functionality and minimizing downtime.°Equipping users with the training and knowledge to utilize technological programs and tools to their maximum potential.°Achieving extensive knowledge in equipment operation, system support and logistical oversight to facilitate organizational success.°Demonstrating superior organizational, analytic, problem-solving, and communication abilities.