•Presenting online and face-to-face training to first-year and senior students on using the learning management system, Blackboard, on topics such as navigating Blackboard, Blackboard assessments, communication tools and accessing content, finding Blackboard resources, and accessing the UFS4Life student email account.•Provide first-line technical support, troubleshooting, and support in responding to telephonic, email, ManageEngine, and walk-in queries by students using various learning technologies, including, but not limited to, the official Learning Management System (Blackboard).•Resolve user queries according to standard operational divisional procedures.•Escalate and refer queries to appropriate stakeholders according to standard operating divisional procedures.•Follow divisional procedures to provide general administrative and logistical support.

I was tasked to assist in the setup and arrangement of venues for events, ensuring that all elements are in place for a successful event experience. Collaborate with the event planning team to implement design and layout specifications, ensuring that the venue reflects the desired atmosphere and meets the requirements of the occasion. Furthermore, I was tasked to take charge of attendance tracking during events, using efficient systems and tools to monitor guest participation. Also, Worked closely with event organizers to manage guest lists, registrations, and check-ins, ensuring a smooth and welcoming experience for attendees. I Contributed to the marketing efforts by distributing and displaying promotional materials such as posters and flyers to attract attendees. Collaborated with the marketing team to effectively promote events through various channels, engaging with potential attendees and generating interest in the upcoming activities.

I was tasked to facilitate one-on-one sessions with first years to mentor them and help and guidance through their first year at university. And I further assisted the first years with learning the 12 Mediated Learning Experiences (MLE), which assisted the students in exploring their learning capabilities, and waysof being self-aware amongst other things.