Cost containment, system administration – designed and implemented internal controls resulting to cost reduction in the section,Prepare capital and recurrent budget for the commercial section,Customer serviceDevelop new businessRevenue collection & reconciliationStaff training and mentoring

Developed and reviewed commercial section strategyManaging the Billing, Revenue, Meter Reading, Credit Control, File maintenance and customer services activities of the CorporationTimely implementation of tariff structure for the Corporation on a yearly basis (introduced multi-year tariff model)Develop change objective, action plans as per the corporation's business score card and ensure attainment of set targets.Timely preparation of income budget for all regions and recurrent… Show more Developed and reviewed commercial section strategyManaging the Billing, Revenue, Meter Reading, Credit Control, File maintenance and customer services activities of the CorporationTimely implementation of tariff structure for the Corporation on a yearly basis (introduced multi-year tariff model)Develop change objective, action plans as per the corporation's business score card and ensure attainment of set targets.Timely preparation of income budget for all regions and recurrent budget for the department Show less

Overall management of customer billing.Introduced the automation of sundry sales invoicing and revenue collection.Timely processing of customer claims, refunds for deposits and credit balances.

Management of the account payable section.Customer services for both internal and external customers.No penalties incurred by the Corporation due to late submission of statutory deductions (SNPF and Pension and PAYE).Timely payments (Creditors, staff loans, travelling allowance, lunch outs etc.).Cash flow management.

teaching Accounts and attained 80% pass rate for the class of 2005/2006 from a previous 51% pass rate.

Ensuring service delivery to 10 employees and ensuring their performance is above 85%.Overseeing day to day operations of the organization.Devising sound customer service strategies.Attendance of clean audit, absence of issues reported on Report to Management