Siân Watson Email & Phone Number

London, GB

London, England, United Kingdom

London, England Metropolitan Area

• Managed logistics for B2C deliveries within London
• Worked to improve overall customer experience
• Monitored customer service success and identified areas of improvement
• Supported the introduction and partnership of new external suppliers
• Worked collaboratively to bring in new processes
• Helped to scale the business by ensuring logistics and customer service could work at increased capacity with longer hours.

London, United Kingdom

• Oversaw the rebranding for all hotels across the UK, to achieve the organisational vision of being the largest hotel chain in the UK.
• Saved the business £150 per room through negotiation with key suppliers based on a trusted strategic relationship.
• Responsible for maintaining brand guidelines and uniformity on all projects.
• Led internal and external training and branding updates for new launches within OYO
• Consistently delivered branding projects on time, in line with budgets through a planned, forward looking approach and continuous stakeholder communications.
• Developed trusting relationships with stakeholders internally and externally, to ensure outcomes reflected business objectives and that there was engagement with new branding activities.

London, United Kingdom

• Responsible for setting up operations for the homes section of the business in the UK
• Designed and developed new processes
• Brought in new suppliers and managed stakeholder relationships
• Responsible for raising purchase orders and budget management
• Managed day to day running including customer and owner relations
• Set up new properties in a short timescale to bring them up to standard for rental

London, United Kingdom

• Responsibility for facilitating reservations by organising various external services to ensure a successful customer experience
• Supervising the field team including maintenance, housekeeping and check-in staff
• Creating the rota and schedule for upcoming check-ins and check-outs as well as more long-term forward planning.
• Responsibility for petty cash
• Managing relationships between Veeve and external companies
• Ensuring a good relationship between various stakeholders both within and out of the company

Shoreditch

• Processing reservations, including vetting guests and finalising payments.
• Portal management through creating, updating and optimising listings.
• Troubleshooting issues to provide the expected experience for guests and hosts.
• Supporting the sales team and working to improve sales figures.
• Organising social events – including team socials, seasonal parties and monthly office socials.

Buntingford, Hertfordshire

Medicines Counter Assistant (NVQ2) - Offering healthcare advice to customers through recommending products and services. Retail - Stock taking, ordering and advising customers about a range of products.

Ba (Hons) Applied Languages, Foreign Languages, Culture And Linguistics, 2:1

Activities and Societies: French Society, German Society Studied French, German and Spanish language as well as culture. Modules studied.

A Levels - French, German, R.E/Philosophy, Foreign Languages And Literature, French B, German B, R.E./Philosophy B

Activities and Societies: Hockey, Swimming