Stephen Coleman Email and Phone Number
Stephen Coleman work email
- Valid
Stephen Coleman personal email
- Valid
I love to dive in to business problems and solve them with technology, whether it’s customer issues causing churn or operational issues preventing the business from running more effectively. As a Customer Experience expert I can quickly evaluate impacts on customers, while at the same time addressing internal cost and resource implications of any changes.I’m a data-driven individual who can interpret and tell stories based on the numbers. I’ve been fortunate in my career to work in many cross-functional roles, and love to collaborate with other teams to bring it all together a make it sing.Outside the (remote) office I can be found trying to improve my Peloton FTP, attempting to be a good father, or picking up random new hobbies.Feel free to reach out to me - It would be great to chat.
Fortinet
View- Website:
- fortinet.com
- Employees:
- 15487
-
Sr. Global Program Manager, Services And SolutionsFortinetVancouver, Bc, Ca
-
Sr. Program Manager, Sales ReadinessFortinet Jun 2022 - PresentRemote
-
Director, Sales Operations & AnalyticsSkyvera Sep 2018 - Oct 2021RemoteSkyvera (formerly ZephyrTel) is part of ESW Capital, a private holding company that acquires and optimizes SaaS companies. • Built and managed the Sales Operations group, reporting directly to the COO. Responsible for Renewals, Pricing, Proposals, Orders to Cash processes; Forecasting; SalesForce & NetSuite ownership; and Partner/Reseller management.• Onboarded 10 acquisitions. Work involved adapting legacy pricing to a subscription model, contract assignments, and managing migrations to SalesForce.• Oversaw the Global Sales team for a 9-month period due to Sales SVP vacancy. -
Global Director, Customer Success & InsightsResponsetek Nov 2014 - Aug 2018Vancouver, Toronto, London, SydneyPromoted to lead the global Customer Success team of 20 across 5 offices (Vancouver, Toronto, London, Sydney, Bangalore). Centralized and streamlined the Service Model/playbook for Customer Success to ensure profitability. Managed the CX Insights Services Team. -
Regional Manager - Customer Success, North America & Asia PacificResponsetek Sep 2008 - Nov 2014Vancouver, Toronto, SydneyResponsible for Customer Success for the North America and Asia-Pacific regions, comprising two-thirds of company revenue.• Direct Manager for 10 Customer Success Managers, Project Managers, and Business Analysts.• Resource forecasting and recruiting, revenue forecasting, deal review ownership. • Metrics: Renewals 95%; CSAT 95%; Upsell 25%. • Integrated SalesForce to manage all CS activities.• Asia-Pacific region added in 2011 with expansion into Australia, NZ, Singapore, and Malaysia.
-
Senior Account ManagerResponsetek Sep 2002 - Aug 2008Vancouver, Bc; London, UkResponseTek was a Customer Experience SaaS application in startup mode when I joined as a Senior Account Manager. Key functions:• Implementations - Overall project management from Design through to User Acceptance and Launch.• Customer Success - Renewals (95%), Customer Satisfaction (90%), and Upsell (20% annual).• Analytical Services - Presented Insight Reports for client leadership teams based on CX data, in excess of 20 such presentations annually.• Process Ownership - Development of scalable processes to position our startup for growth.2006 saw a transfer to ResponseTek’s London office to set up a Project Management office for the expanding region. Clients included major UK brands such as HSBC. MBNA, and lastminute.com.
-
Business Process ConsultantDestination British Columbia Mar 2002 - Aug 2002Vancouver, British Columbia, CanadaWith Tourism BC (now Destination BC) I provided implementation planning services for an enhanced Destination Management system. Activities included workshop facilitation, business requirements documentation, ROI analysis, and creating project plans. -
Sales & Marketing ManagerProjux Online Aug 2001 - Feb 2002Vancouver, British Columbia, CanadaFor my first foray into the startup world, I led Sales and Marketing for this SaaS project management application. Much like 90% of startups, Projux is no longer in business. -
Business Process Consultant / Project ManagerSierra Systems Mar 1999 - Aug 2001With Sierra Systems (now NTT Data) I worked on a variety of strategic IT consulting projects.• Business process re-engineering to implement a customer billing system for a major utility, including on-site training of over 75 Call Centre staff.• Wrote business cases to outsource billing & call centre services for utility clients. • Prototyped a Workforce Management (WFM) system for a government ministry. • Project Management of a Process Re-engineering initiative for an emergency response call centre.• Project Management of a Facilities Management System implementation. -
Business AnalystFortisbc May 1998 - Sep 1998Vancouver, British Columbia, CanadaThis MBA Internship focussed on helping BC Gas (now FortisBC) prioritize strategic IT investments for the Energy Delivery Services group.• Wrote business cases for IT initiatives.• Implemented an extranet site for industrial commodity services customers to view energy prices and forecasts. -
Project Biologist / Marketing CoordinatorGolder Apr 1994 - Sep 1997North Vancouver, British Columbia, CanadaFor over 3 years I spent summers in the field working on environment consulting projects for the forestry, oil sands, and mining industries, while in the off-season my time was dedicated to generating new business by managing RFP’s and marketing materials, all while coordinating a team of 4 Project Biologists.EVS Environment Consultants (direct employer) was subsequently acquired by Golder Associates.
Stephen Coleman Skills
Stephen Coleman Education Details
-
Business
Frequently Asked Questions about Stephen Coleman
What company does Stephen Coleman work for?
Stephen Coleman works for Fortinet
What is Stephen Coleman's role at the current company?
Stephen Coleman's current role is Sr. Global Program Manager, Services and Solutions.
What is Stephen Coleman's email address?
Stephen Coleman's email address is sj****@****ail.com
What schools did Stephen Coleman attend?
Stephen Coleman attended Ubc Sauder School Of Business, The University Of British Columbia.
What skills is Stephen Coleman known for?
Stephen Coleman has skills like Management, Requirements Analysis, Project Management, Saas, Business Analysis, Team Leadership, Solution Selling, Enterprise Software, Crm, Program Management, Business Process, Management Consulting.
Who are Stephen Coleman's colleagues?
Stephen Coleman's colleagues are Claudine Barnes, Devon L. Wilkes, Djamel Slaouti, Sumal R Peiris, Gindy Lai, Viktor Pleštil, Rahmat Khan.
Not the Stephen Coleman you were looking for?
-
1bell.net -
Stephen Coleman
Dedicated Leader In Customer Relations And Project / Product Management, 25+ Yrs In Utility And Manufacturing Sector.Lindsay, On3hydroone.com, metrolinx.com, thisiscodebase.com2 -
-
Stephen Coleman
Passionate, Driven And Inspired Documentary Filmmaker. Nationally Broadcast On Cbc. Seeking Side Project Opportunities.Ottawa, On -
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial