Sophia Janahi Email & Phone Number

Dubai, United Arab Emirates

Currently, I am working as a Manager of Registry Services I resolve clientsissues, while addressing customer problems. Moreover, I maintain a smoothoperational flow, while following policies and standards of operatingprocedures. I manage business units in adherence to group complianceprocedures for AML/CFT, ESR, data protection, and UBO laws in accordancewith DIFC Laws, the Central Bank, MOF, and FATF.The achievements from this tenure were:• Encouraged continuous improvement by creating and executing performanceimprovement effective strategies.• Monitored department issues and client complaints to create methods tolessen recurring issues.• Audited work and customer service to ensure the companys high standards,efficiency, and productivity.

Dubai, United Arab Emirates

In this position, I supported business objectives and client acquisition incoordination with the sales and marketing departments. Furthermore, Iensured the execution of action plans related to best practices andadherence to outlined standards, while serving as a point of contact the forinternal audit department. I contacted potential clients to establishrapport and conduct meetings. I developed goals for the development team andbusiness growth.Here are the achievements from this tenure:• Identified opportunities for account growth and penetration and marketexpansion.• Generated new company revenue and boosted bottom-line profit byrecognising valuable business opportunities.• Enhanced offerings through new business partner onboarding programme byevaluating current service requirements and product satisfaction levels withestablished customers.

Newcastle Upon Tyne, England, United Kingdom

In this role, I provided hands-on support in managing 111 (urgent medicaladvice line) and 999 (emergency) calls. I built long-lasting relationshipswith clients and team members based on trust and reliability. I informedclients by explaining procedures, answering questions, and providinginformation.Here are the highlights:• Delivered high standard and compassionate assistance to customers, while acknowledging clients concerns efficiently.• Performed operations smoothly in high-pressure situations and workedduring weekends and 12-hour shifts.Additional Experience:Sales Representative (Temp), JMS Marketing, Newcastle, UKCare worker, Comfort Call, Hebburn, UKSummer Trainee, Dubai Aluminium Company, Dubai, UAE