- Oversaw & Implemented the website redesign of our company website featuring a resource center & client portal - www.jacksondieken.com- Implemented a client log-in portal for our clients to manage their account, report claims, request certs, pay their bill and much more online- Continually manage and update the company website - Continually Train our staff on using the new management system & certificate issuing system to work in conjunction with the client portal- Designed new brochures and flyers for our various programs & divisions to help our sales staff- Manage the company Social Media pages- Organize Client appreciation events, 25th Anniversary Party & other events- Implement new staff incentive programs

Event Planning including the Cleveland Oktoberfest held Labor Day Weekend including overseeing the marketing planning, ticket sales, exhibitors, and merchandise program. Day to day contact & managing relationships with our clients, including managing events (Home & Garden Shows, State & County Fairs and other events) nation wide as well as ensuring the fulfillment of sponsorship deliverables for all of their events. Managing the exhibit sales inquiries and ticket sales process for the 25 home and garden shows in the Premier Home Shows Series. Other marketing planning, event operations, and administrative duties as needed.

Assist in all elements of start up of the company. Work to create and review potential client proposals & press releases. Assist in the startup of a new nationwide golf stroke play competition, Xempt Player Series, including scheduling of events & implementation. Help in developing an intern program. Coordinate and advise on the redesign of clients websites. Assisting with the Lake Erie Crushers sponsorship and suite sales as well as planning of their All Star Week.

- National Association of Collegiate Marketing Administrators (NACMA):- Coordinate and record minutes for approximately 15 monthly Officers, Board andsubcommittee conference calls- Design and publish monthly e-newsletter- Assist in organizing summer board meeting and annual Convention with approximately 350attendees- Coordinate and created the NACMA Resource CD- Update association’s Web site and Facebook page with relevant information for members- Created the NACMA Awards Supplemental Materials portion of the NACMA website- Administer the Female Mentoring Program for 70 female administrators, Student Stipendnominations and the NACMA Awards program with approximately 750 awards submissionsin 13 categories- Northeastern Ohio Chapter of the National Football Foundation (NEO NFF)- Assist in the planning of the annual banquet- Help solicit membership, nominations and sponsorships for the annual awards banquet- Help coordinate banquet logistics- Football Championship Subdivision Athletics Directors Association (FCS ADA)- Record minutes for monthly conference calls- Manage and compile submissions for the FCS ADA Academic All-Star Team- Other Duties- Organize and administer the 2009 and 2010 NACDA National Conventions with approximately2,400 attendees- Work to increase participation in the Sport Event Risk Management Workshops- Assist in the selection process of the McLendon Foundation Scholarships- Organize and distribute the NACDA Daily Review, containing articles related tointercollegiate athletics- Maintain membership records for NACMA, the FCS ADA and NEO NFF- Assist in the coordination of NACDA Convention exhibit registration prior to and duringConvention

Assisted with Season Ticket Holder (STH) Relocation, STH ticket distribution, & facilitated single game ticket sales. Managed & resolved daily customer service inquiries, monitored fan feedback & assisted in identifying trends. Worked training camp, preseason and regular games to conduct surveys with fans. Proposed, planned, and initiated Family Zone promotions, contests and family friendly activities during regular season games.

Wrote monthly online e-newsletter and articles for the Web site for one of the largest organized fan organizations in professional sports. Corresponded with club presidents from around 230 clubs worldwide. Managed online database of over 79,000 fans. Helped organize events for presidents and fans, i.e. Browns Backers Day at Training Camp, Pre Parties and Presidents Luncheon. Registered new members and entertained current members at Training Camp sessions. Helped to start new clubs.

Worked with sponsors to fulfill their needs stated in sponsor contracts by distributing passes, tickets, assuring proper course signage, ect. Managed, assigned and coordinated tournament volunteers. Organized the Pro-Am and distributed press releases.