Espressive is the pioneer in AI for enterprise service management, redefining how employees get help by delivering exceptional employee experiences. Barista, our virtual support agent (VSA), brings the ease of consumer virtual assistants, such as Alexa and Google Home, into the workplace. Barista delivers a personalized experience resulting in employee adoption of 50 to 60% and reduced help desk call volume of 30 to 50%.

Global head of QA at Cable business unit of Cisco. Lead QA teams globally and responsible for end to end system quality of shipping Docsis/Networking SW and HW products while growing business from $500M to $750M revenue for the BU at Cisco. Lead CAPEX and OPEX management in the engineering organization• Delivered Convered Cable Access Router Platform for Data/Voice/Video for cable broadband deployments using Agile Methodlogy for SW releases. Platform deployed by leading Cable Service Providers (Comcast, Cox, Charter, Vodaphone, LGI and more). • Delivered Remote PHY Devices and architecture for Deep fiber deployments. Inceases capacity and scalabillity of Cable broadband subscribers. Provides HUB consolidation for Service providers.• Delivered first Cloud based CMTS for an early field trial. Responsible for transforming teams into DevOPs model at Cisco Cable Business unit• Lead Quality improvement initiatives to drive down escalations and improve organizational productivity. • Managed Customer escalations and developed a model to provide faster patches with no service downtime• Lead and developed distributed regression test model in engineering to bring entire regression test execution from 8 weeks to 1 week, and nightly scrum level regression execution time to 1 day• Developed a high performing global group (Fulltime and contractors) with highest retention rate in the organization at five locations (California, Massachusetts, Atlanta, China, India)• Responsible for global scrum development/test teams, performance/scale test teams, regression/automation, and customer profile validation teams• Delivered first Cloud based CMTS for an early field trial. Responsible for developing DevOPs model at Cisco Cable Business unitReceived top tier performance ranking at Cisco every year

Lead Systems/Solutions/QA groups in California, Atlanta, and India for delivering Cable CMTS and RF Gateway products for data over cable and Video with high quality. Managed development and test of RF Gateway and Cable Modem Termination Systems• Developed high performing quality focused teams• Developed Automation infrastructure for end to end customer solutions/system testing to make it repeatable and deterministic. Brought the test execution time from 2 months to 2 days

Managed QA teams that develop and tests WLAN Controllers and Access points for broadband access. In addition, responsible for Systems/Solutions test and WiFi certifications. Second-line manager, leading multiple devtest teams, including a remote group.• Lead teams while growing business from 400 Million to a 1 Billion dollar per year• Developed different WLAN verticals (Enterprise, Healthcare, Retail Solutions) to replicate customer environment for interoperability and end to end testing• Lead several Wireless Controllers and Access Point (WLAN) projects and teams• Participated in Airespace integration/acquisition at Cisco• Developed and mentored several leads to manager roles in the organization.Drove several quality initiatives to improve quality and reduce

Developed and lead a team to build Solutions validation lab and networks for qualify end-to-end Verticals (Enterprise, Healthcare, Educational, Retail) in Wireless LAN environment