I performed general management duties for the UK Office ensuring an effective reporting structure. Managed a team with overall HR functions including holiday and absence management, return to work interviews etc. I was responsible for managing the accounting processes and monthly payroll processing of all aspects of HR including disciplinary, recruitment and annual reviews. I was designing and implementing strategies, budgets and business solutions for meeting organisational requirements and… Show more I performed general management duties for the UK Office ensuring an effective reporting structure. Managed a team with overall HR functions including holiday and absence management, return to work interviews etc. I was responsible for managing the accounting processes and monthly payroll processing of all aspects of HR including disciplinary, recruitment and annual reviews. I was designing and implementing strategies, budgets and business solutions for meeting organisational requirements and growing business needs. I was responsible for strategic account management along with the selling of GBS products and services and developed relationships with key clients and partners. I developed a program-level implementation plan that will achieve the business case, establishing the critical business success criteria and closely managed the business within the critical success criteria during project life cycle. Built a strong reseller channel for GBS products. Show less

As Product/ Project Engagement Manager I oversaw key projects/ clients and ensured timely completion and within budget/ resources allocated and played a pivotal role in managing the IT projects from inception to completion. I was responsible for allotting and directing tasks to a multi-disciplined team of workers across multiple sites along with providing technical guidance and training to non-technical workers using PRINCE2 methodologies. I designed and implemented strategies, budgets and for… Show more As Product/ Project Engagement Manager I oversaw key projects/ clients and ensured timely completion and within budget/ resources allocated and played a pivotal role in managing the IT projects from inception to completion. I was responsible for allotting and directing tasks to a multi-disciplined team of workers across multiple sites along with providing technical guidance and training to non-technical workers using PRINCE2 methodologies. I designed and implemented strategies, budgets and for IT solutions meeting organisational requirements and growing business needs and implementing need based suitable technologies aligned with business.I was instrumental in managing the complete business cycle including need assessment, preparing IT Blueprint, Strategic Management, and delivering quality technical/business solutions. Accountable for developing all change management initiatives through stakeholder engagement, analysis and participation, preparing and executing readiness tests, establishing points of resistance. I led the ‘off the shelf’ Compliance Management software with overall accountability of Product Lifecycle, product road mapping and allocating the development and marketing of new releases. I was recognised for exceptional and effective customer relationship management and engaging with customers on discovery projects to scope requirements for CRM systems, implementing system and providing initial and ongoing training. Show less

Urmston Men’s Club has been part of the Urmston and District Community for over 90 years. Established in1922 it has continued to expand and prosper and now has over 2000 members. I was accountable for the management and administration of memberships, marketing, social media, website management, payroll processing, sage accounting, Tax and NI returns and end of year reports. Worked closely with the Club Secretary to drive initiatives in mapping business dynamics and realigning strategic… Show more Urmston Men’s Club has been part of the Urmston and District Community for over 90 years. Established in1922 it has continued to expand and prosper and now has over 2000 members. I was accountable for the management and administration of memberships, marketing, social media, website management, payroll processing, sage accounting, Tax and NI returns and end of year reports. Worked closely with the Club Secretary to drive initiatives in mapping business dynamics and realigning strategic and operational drivers to combat competitive forces and stay firmly afloat.Worked with members and numerous charity organisations to help plan private functions and events held on the premises including:- organisation of menus, food ordering and catering, entertainment and dealing with charity legalities. Show less

During my tenure as Compliance Director I was successful in the implementation and project management of IT Software Systems to aid with ISO Compliance. I managed all internal Compliance issues/policies and procedures. Developed and implemented product strategy of the FastWorks Compliance Management software. I created actionable deliverables for the change management levers including communications plan, sponsor roadmap, vision statement, coaching plan, training plan, resistance management… Show more During my tenure as Compliance Director I was successful in the implementation and project management of IT Software Systems to aid with ISO Compliance. I managed all internal Compliance issues/policies and procedures. Developed and implemented product strategy of the FastWorks Compliance Management software. I created actionable deliverables for the change management levers including communications plan, sponsor roadmap, vision statement, coaching plan, training plan, resistance management plan, maintaining momentum. I was recognised for analysing the change impact and create and implement the change management strategy with a structured methodology and handling IT Operations involving Program Management and Service Management. Show less

I managed IT software systems and ISO compliances and held responsibility of developing delivery teams and providing inspirational guidance and efficient leadership to achieve excellence. Devised measures for maximum productivity & team’s performance enhancement by exploring areas of value addition and ensuring overall client satisfaction. I was responsible to manage, develop and execute operations to comply with standard compliances and responsible for integrating specific area considerations… Show more I managed IT software systems and ISO compliances and held responsibility of developing delivery teams and providing inspirational guidance and efficient leadership to achieve excellence. Devised measures for maximum productivity & team’s performance enhancement by exploring areas of value addition and ensuring overall client satisfaction. I was responsible to manage, develop and execute operations to comply with standard compliances and responsible for integrating specific area considerations into strategic and operational decisions. Show less

As the Training Manager, I led a team of 7 IT Trainers while effectively coordinated with both customers and internal account managers to ensure that the correct training program was included with each delivery of software to ensure employees were equipped with the requisite knowledge and skills to complete their tasks successfully. I was responsible for maintenance and providing inputs for change management within the process and systems – documentation and discussion with appropriate… Show more As the Training Manager, I led a team of 7 IT Trainers while effectively coordinated with both customers and internal account managers to ensure that the correct training program was included with each delivery of software to ensure employees were equipped with the requisite knowledge and skills to complete their tasks successfully. I was responsible for maintenance and providing inputs for change management within the process and systems – documentation and discussion with appropriate stakeholders and oversee audit and Inspection readiness of team. I was additionally responsible for developing and implementing training programs, producing training materials, manuals or documentation and management reporting and KPI's. I prepared feedback or reports on training groups, targets and accomplishments and coordinated with departmental managers. I ensured compliance with principles and standards in all activities at process/ project level & ensured that all medical governance was managed proactively and with urgency. I introduced measures for associate competency development, discussed this with internal and external stakeholders, and implemented it in the process to drive and sustain it. Show less