Providing front line and Tier 2 support to Ontario Public Servants across the province using VPN services.▪ Used tools such as eSMT (enterprise service management tool) ticketing system, Radia Triage for softwaredeployment, Intune for managing mobile and tablet/iPad devices, Active Directory to manage software groupsfor users and custom entitlement application to entitle certain users to certain groups.▪ Communicated with clients and team members using Outlook, MS Teams and Skype.▪ Used and updated the knowledge article center with techniques that helped both the staff with complex issues.

• Log all incidents and requests on IT Service Management Platform (ServiceNow).• Implemented PowerShell scripts: o To search and execute installation file in the software drive. o To automate daily tasks and simplify the process of imaging new devices. o To install multiple applications on multiple devices• Gained knowledge in virtualization with VMware vSphere, ESXi and Hyper-V.• Gained basic knowledge in SCCM.• Use Activate Directory for users, groups and computer/device management.• Setting up new desktops and laptops, including hardware configuration, OS Imaging using Microsoft Deployment Toolkit (MDT) & PXE.• Use CISCO Identity Service Engine to configure Endpoint Identity Groups.• Install software and deploy Virtual Machines over Remote Desktop Connection.• Logged devices on an Asset Management System.• Participate in the enterprise wide EPIC project to migrate full-time staff from desktops to laptops.