Jayasankar S Nair Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru Area, India

Worked as IT Service Delivery Manager for the first end to end IT Infrastructure and Applications Operation of one of the largest Telecom operators in Middle East from Bangalore GSC. Managed the team responsible to deliver support on IMS (Unix, VMWare, Storage and Backup, DBA and Network) and AMS (Billing and Charging System, VAS, RA FMS, Provisioning, DWH and ERP) operations supporting multivendor products. Achieved the best offshore ICT MS project delivery title with an excellent customer satisfaction score in the HQ survey results within the first 8 months of operations. ITO Managed Services Transition and Operations:• Worked as Migration manager for a leading Middle East based Telecom company's IT Infrastructure and Applications Services. Successfully completed the migration and Operations Readiness. • Worked as Service Readiness Project Manager for Transition of ITIS services for one of the largest telecom operators in Africa. • Worked as Process Transformation manager responsible to identify, design and implement SIPs and process improvements to achieve Operational stabilization and optimization of a telecom customer's ITIS project.

Bengaluru Area, India

Aug 2012 to Dec 2013:IT Service Management Lead. Team was responsible for implementing and driving Incident, Problem and Change Management processes and operations for a leading mining Client's infrastructure operations.Designed and documented Incident, Problem and Change Management processes.Service Level Management and reporting of key performance metrics. Proposed and implemented best practices and CIPs. Jan 2014 to Jan 2015:Change, Release, Capacity and Availability Management lead.Managed the team responsible for Change, Release, Capacity and Availability Management for Accenture India Operations.

Bangalore

Key roles handled includes: Major Incident and Problem Manager, Transition Coordinator, IT Service Desk and Service management Lead the Problem management team in all the operational level activities of a major Product Manufacturing client. Worked as an Incident Manager and helped driving Critical incident management process and operations for a leading Market Research company. Prior to these, have handled Service Desk and End User Services for the same customer.Assisted multiple projects with transition related activities. Worked as a Transition coordinator, visited client site and helped in setting up the Service Desk and Incident Management operations in one of the delivery centers and assisted the operations prior to and post Go Live. Completed transition and Knowledge transfer for more than 40 remote sites of the customer and helped in setting up IT Service Management processes across delivery centers.

Worked as a Technical support Engineer for a leading ISP company based in the United Kingdom. Then moved as a Faults analyst and SME in the same project.