Information Technology Business Analyst
• Improved processes, products, services, and software through data analysis.• Gathered information and documentation for projects in order to recommend solutions.• Interacted with key stakeholders and users of the IT systems.• Accepted and resolved applications related tickets from colleagues throughout the organization. • Acted as a liaison between business users and developer, evaluating user needs and system capabilities with a focus on improving existing processes.• Participated in the system development lifecycle management processes, including requirements, definition, design, build, testing and go live. • Built knowledge of the end-to-end system to support cross functional solution designs.• Built/managed test plans, functional testing, result documentation and user acceptance testing. • Troubleshot, solved problems, and documented available workarounds/resolutions. • Contributed to/lead internal projects, provided regular status updates, and facilitated project meetings/discussions.