Soumya Jyoti Bhattacharya Email & Phone Number

Kolkata, Wb, In

Kolkata, West Bengal, India

Kolkata, West Bengal

• End to end IT infrastructure management across all locations (including all outlets)• IT Vendor management for licensing / product renewal / Repair / Maintenance• IT inventory / asset management including handover / receipt from employees• Security and endpoint protection using Antivirus / Firewall• Working as a core support function to all departments including HR (HRMS/Payroll) Sales (CRM/POS Software), Marketing (Gift Voucher/Discount Management/Loyalty program management),… Show more • End to end IT infrastructure management across all locations (including all outlets)• IT Vendor management for licensing / product renewal / Repair / Maintenance• IT inventory / asset management including handover / receipt from employees• Security and endpoint protection using Antivirus / Firewall• Working as a core support function to all departments including HR (HRMS/Payroll) Sales (CRM/POS Software), Marketing (Gift Voucher/Discount Management/Loyalty program management), Finance (Software and reports for more efficient working), Materials Management (Reports and Tools for easy stock tracking / safety stock / reordering / consumption Show less

Kolkata Area, India

• Helping out in IT related issues within office premises• Business Intelligence and MIS Report generation• Preparing Monthly Management Report• Data warehousing and Records Management for easy availability of the same• Ensuring seamless data availability for Operational Optimization

Kolkata, West Bengal, India

• Provide IT Solutions at desktop levels for smooth operations• Maintain hardware and networking infrastructure• Maintain network and desktop level security• Maintain IT assets and stock levels.• Managing Ticketing system and delivering as per SLA• Escalations handling and resolution tracking with end to end redressal• Project management, Change management and providing training / insights thereof• Internal / External (Client / Vendor) communication and case closure

Kolkata

• Maintain CRM and Lead Details• Monitor calls and ensure quality parameters are maintained• Help CCEs and Agents during the calls• Provide reports to management and client and maintain a healthy business cycle

• IT Infrastructure development and System Uptime Regulation• Hardware/Software/Network monitoring and Remote Support• Data support to Resale Team and Business Analysis• Training/Development/Monitoring/Motivation and Overall Management of team• Issue Resolution/Addressing/Flashing/Forwarding as per SLA

Mba, Marketing, Systems

Bba (H), Marketing

Activities and Societies: Annual Festival Event Support Team